Higher Ed Pulse

In Part 4 of this Pulse Check series, Scott Cline sits down with Geoff Baird, higher ed thought leader and author of The Signal Solution, to discuss how AI in higher education admissions is driving a seismic shift in how institutions engage with prospective students. Drawing parallels to the urgency of innovation during COVID-19, Baird argues that AI represents a "silent pandemic" in admissions — one that requires institutions to rethink processes, strategy, and student engagement at lightning speed. This episode is a must-listen for enrollment leaders navigating the new realities of enrollment marketing and technology adoption.

Guest Name: Geoff Baird, Founder & CEO, enroll ml

Guest Socials: 
https://www.linkedin.com/in/geoffbaird/
https://www.enrollml.com/signalsolution

Guest Bio: Geoff Baird is the founder and CEO of enroll ml and author of the recently released book, The Signal Solution: How Smart Colleges Stop Chasing Applications and Start Converting Students. Over 35 years, Geoff has guided entities ranging from Fortune 50 business units to higher ed institutions through high-stakes operational and financial decisions to deliver growth, sustainability, and innovation. His company, enroll ml, is an AI-driven platform that helps institutions improve middle funnel enrollment yield, force-multiplying admissions teams and enhancing the effectiveness of new student recruitment investment. In 2024, enroll ml was named to GSV Ventures and Google Cloud's list of the 50 most innovative ed-tech startups worldwide.

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mallory Willsea is joined by Heather Mueller, Chief Customer Officer and Co-Founder of Capture Higher Ed, to unpack OpenAI’s groundbreaking analysis of 1.5 million ChatGPT conversations. Together, they explore how AI is reshaping behavior—not just as a task assistant, but as an advisor—and what that means for higher ed marketing, enrollment strategy, and the future of student support. This is a must-listen for enrollment leaders navigating AI’s fast-evolving role in our industry.

Related Links:
OpenAI: How people are using ChatGPT
Register for the AI Engage Summit

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 3 of this Pulse Check series, Scott Cline sits down with Dr. John Haller, former VP of Enrollment Management at the University of Miami and current higher education consultant, to unpack how AI agents are being used across college admissions offices. From streamlining essay reviews to decoding enrollment trends and anticipating student persistence, this episode tackles the promise and pitfalls of using AI in higher ed. If you're a higher ed leader wrestling with how (or whether) to integrate AI into admissions and marketing, this episode offers a refreshingly honest, behind-the-scenes perspective.

Guest Name: Dr. John Haller, Special Assistant to the President, Strategic Initiatives at Denison University

Guest Social: johnhaller.org

Guest Bio: Dr. John Haller is a higher education consultant and professor.  Most recently, he served as the Special Assistant to the President, Strategic Initiatives at Denison University.  For 10 years John served as the Vice President of Enrollment Management and New Student Strategies at the University of Miami.  During his time at Miami, he led the movement from a largely merit-based to a hybrid merit- and need-based financial aid strategy where 100% of financial need is met.  Also, the institution realized a 30%+ increase in applications and a 50%+ increase in yield.  The institution realized a decrease in student indebtedness ($10,000) and the highest freshman retention (94%) and six-year graduation rates in University history (82%).  Dr. Haller also served as the Associate Provost for Enrollment Management at Saint Joseph’s University and had experiences in student success at Drexel University, MBA Admission at Vanderbilt University, and Undergraduate Admission at Denison University.  He is an honors graduate in economics and statistics from the University of Michigan, received master’s degrees in business and higher education, and received his Ed.D. in higher education from the University of Pennsylvania.  He can be contacted via his blog at johnhaller.org.

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mallory Willsea sits down with Benjamin Rickert, a higher ed communications leader, to explore what it truly means to serve students during a crisis. They reflect on the emotional and logistical challenges institutions face during natural disasters — and how a single, well-timed message can change the course of a student's life. This episode offers a powerful reminder of the human impact behind emergency communication in higher education.

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 2 of this Pulse Check series, Scott Cline sits down with Emily Thayer Owens, a college access strategist, counselor, and AI ethics advocate. With nearly two decades of experience across admissions, policy, and student support, Emily shares a refreshingly grounded perspective on how AI is already transforming the college admissions landscape—and what higher ed leaders are completely missing in this moment. From digital divides to transparency gaps, this episode unpacks what it takes to build trust and adapt strategically in the age of intelligent agents.

Guest Name: Emily Thayer, Director of Career & College Counseling, Alumni Supports, Venture Academies

Guest Social: https://www.linkedin.com/in/emilythayer/

Guest Bio: Emily Owens is a recognized college access strategist, speaker, and advocate with almost two decades of experience in admissions, counseling, and postsecondary success. She has built and led initiatives across K-12, higher education, and statewide partnerships to build more equitable systems, while staying hands-on with students along the way.  

Emily specializes in human centered programs that bridge the gap between intention and impact - whether it's integrating AI with ethical frameworks into student supports, shaping inclusive education practices, or advising on direct admission policy. Her leadership roles on executive boards for organizations like MACAC and MnACC, along with various speaking engagements, and her involvement in the Minnesota tech industry such as serving on the leadership board for Global AI - TC Chapter, have positioned her as a strong voice on how institutions can meet the moment with authenticity and innovation. 

With a deep commitment to civic engagement and transforming systems for good, Emily brings a powerful blend of practitioner insight and policy experience to every conversation. She believes the future of enrollment is about reimagining pathways for students and truly emboldening students in their future.

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Mallory Wilsey as she sits down with Fabrizio Vallejos for a special episode recorded live at the Prima Conference! 

Fabrizio shares his biggest takeaways from attending Prima, including the power of collaboration across higher ed institutions and the advantages of not reinventing the wheel. Hear his real-world story of how he quickly leveraged AI-powered tools inside Element451 to solve a critical compliance challenge—streamlining student form collection in record time.

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Higher Ed Pulse, host Mallory Willsea sits down with Mary Keister, Principal at Mary Keister Consulting and a seasoned strategic communications pro, to unpack one of higher ed’s most pressing issues: the rapidly declining public trust in the value of college. With Gallup and Lumina Foundation data showing alarming trends in student and family skepticism, this conversation dives into what's fueling the crisis—and what institutions can actually do about it. From missed messaging opportunities to long-overdue operational pivots, Mary and Mallory explore how to reframe the higher ed value proposition for today’s reality. 

Related Links: 
https://news.gallup.com/poll/695003/perceived-importance-college-hits-new-low.aspx
https://www.luminafoundation.org/news-and-views/the-cost-vs-value-paradox-what-americans-really-think-about-college/
https://www.highereddive.com/news/higher-education-survey-new-america-varying-degrees-2024/722992/
https://www.bethel.edu/more/

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome to the debut episode of this new pulse check series, AI Arms Race: Navigating Leadership in the Agentic Admissions AI Era, hosted by Scott Cline. 

Guest Name: Dr. Stephen Ostendorff, Dean of Admissions, Molloy University

Guest Social: https://www.linkedin.com/in/ostendorff/

Guest Bio: Dr. Stephen Ostendorff is a strategic enrollment and marketing leader with over two decades of experience driving growth and innovation in higher education. Currently serving as Dean of Admissions at Molloy University, he has led record-breaking enrollment through data-informed strategies, advanced CRM integrations, financial aid optimization, and the ethical use of AI in recruitment. With a background spanning private, urban, and mission-driven institutions, he is known for collaborative leadership, taking a tech-forward approach to enrollment management, and a future-focused mindset when it comes to student engagement and retention.

He holds an Ed.D. in Organizational Leadership Studies from Northeastern University, an M.S.Ed. in Student Development Practice in Higher Education from St. John’s University, and a B.A. in English from Clark University.

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Higher Ed Pulse, hosts Mallory and Gil Rogers break down the real reason 95% of AI projects fail—and it’s not the tech. From underground AI usage to rising trust issues and executive scrambling for structure, this episode explores how leadership—not capability—is the biggest hurdle for AI adoption in higher education and beyond. Whether you're an institutional leader or front-line staffer experimenting with AI, this conversation offers timely insights on how to approach AI integration with intention, empathy, and strategy.

Related Links: 
MIT Study: 95% of Generative AI Projects Fail
AI as Boss? Workers Push Back
Chief AI Officers Emerge Across Industries
The Shadow AI Workforce

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome to the final installment of this Pulse Check series — Advancement Amplified: The IA MarCom Shift — Part 5: The 90-Day Blueprint. Dan Giroux teams up with higher ed marketing powerhouse Jaime Hunt—host of Confessions of a Higher Ed CMO and author of Heart Over Hype—for a co-led conversation that delivers big, bold ideas and actionable next steps. Together, they offer a compelling, cross-functional perspective on what it means to build future-ready advancement marketing and communications (MarCom) teams—and how to do it in just 90 days. If you're serious about integrated strategies, sustainable structures, and breaking down silos, this is the episode for you.

Notes / Resources:

• AI Maturity Matrix: https://www.solvehighered.com/ai-maturity-matrix
• Heart Over Hype: https://www.heartoverhypebook.com

Solve Higher Ed: https://www.solvehighered.com

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Connect With Our Host:
Mallory Willsea
https://www.linkedin.com/in/mallorywillsea/
https://twitter.com/mallorywillsea

About The Enrollify Podcast Network:
The Higher Ed Pulse is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.