In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it.

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What we discuss in this episode:

We talk about the rise of recall work (and why it’s now a goldmine for retention), how dealers are using AI to bring customers back without lifting a finger, and why reconditioning is finally getting the attention it deserves. Laurie also shares insights into the shift from siloed tech to more connected customer experiences—and gives real examples of what’s actually working inside top-performing stores.

We name names. We talk real tools. We keep it practical.

If you're in Fixed Ops—or thinking of getting in—you’ll walk away with a better sense of what’s changing in the space and how the most forward-thinking companies are adapting.

It’s a conversation full of useful ideas that can actually move the needle in your service lane.

Listen to the episode featuring Laurie Halter for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Laurie Halter

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