Americans are saving less than they have in years, and the banking industry is partly to blame.
Jim Marous argues that the savings crisis is partly a design failure. Banks spent decades making spending effortless while leaving saving to willpower, and the programs that actually changed behavior, from Christmas Clubs to round-ups to retirement auto-enrollment, all worked the same way: they built a system and removed the decision. The uncomfortable part is why the industry never automated everyday saving behaviors.
This episode covers the difference between a knowledge problem and a behavior problem, what Bank of America, Ally, SoFi, and Acorns understood that most institutions ignored, why the clearest signal a customer can send so often goes unanswered, and the single change that would do more than any new technology.
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