Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships.

Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations.

Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com

--------------------------------------------

Takeaways

1. Parts managers: the unsung heroes driving dealership success

2. Strong parts–service teamwork boosts performance

3. Parts departments hold untapped sales potential

Chapters

00:00 Introduction and Podcast Overview

01:41 Meet the Hosts: Christian and Cliff

03:29 The Importance of Parts Managers

06:29 Bridging the Gap: Parts and Service Collaboration

11:12 Understanding the Parts Department's Role

14:33 Positive Trends in the Industry

19:58 Parenting and Management: Similarities Explored

24:07 Opportunities in the Automotive Industry

26:10 Wrestling Memories and Industry Insights

28:14 Amazon's Impact on the Automotive Industry

31:57 The Evolution of Customer Experience

34:02 Fixed Operations: A Growing Focus

38:51 Creating Raving Fans and Generational Value

41:14 Fun Questions and Hidden Talents

Like what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcast

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/gotopartsgirl

Website: https://www.partsedge.com