In this episode, they dive into the importance of strong collaboration between parts and service teams, the hurdles salespeople encounter, and how Amazon is reshaping the market. Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations. Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead.

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Takeaways

1. Parts managers: the unsung heroes driving dealership success

2. Strong parts–service teamwork boosts performance

3. Parts departments hold untapped sales potential

Chapters

00:00 Introduction and Podcast Overview

01:41 Meet the Hosts: Christian and Cliff

03:29 The Importance of Parts Managers

06:29 Bridging the Gap: Parts and Service Collaboration

11:12 Understanding the Parts Department's Role

14:33 Positive Trends in the Industry

19:58 Parenting and Management: Similarities Explored

24:07 Opportunities in the Automotive Industry

26:10 Wrestling Memories and Industry Insights

28:14 Amazon's Impact on the Automotive Industry

31:57 The Evolution of Customer Experience

34:02 Fixed Operations: A Growing Focus

38:51 Creating Raving Fans and Generational Value

41:14 Fun Questions and Hidden Talents

Like what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcast

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/gotopartsgirl

Website: https://www.partsedge.com