Join Joe and Dave as they engage in a dynamic conversation with Founder of <a href='https://www.standardknox.com/'>Standard Air Conditioning, LLC.</a> Bruce Randall, Territory Manager TJ Farmer, and Atlanta District Manager Larry Blake. Together, they highlight the importance of treating customers as partners in the HVAC industry. Discover practical strategies for enhancing customer interactions and learn how core values such as empathy, expertise, and efficiency drive company culture, success, and customer relationships. Tune in to gain insights into Standard Air Conditioning’s dedication to customer-centric values and innovative service practices that you can apply to your business today. For more information about what you heard on this episode: <a href='https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lennoxpros.com%2Fnews%2Freclaiming-refrigerant&data=05%7C02%7CHarmoni.Hunt%40lennox.com%7C5a80d2169fd943a4bb7008dc4815d371%7C3affa13c80a246afbaaa2630b699aaf8%7C0%7C0%7C638464505776020538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=CAMpB0j4RGZMFyUx%2B8Hyt0HyHC0mhYZZKq7BsVHbjQU%3D&reserved=0'>Lennox Reclaim Program</a> <a href='https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lennoxpros.com%2Fnews%2Ftransitioning-to-low-gwp-refrigerants&data=05%7C02%7CHarmoni.Hunt%40lennox.com%7C5a80d2169fd943a4bb7008dc4815d371%7C3affa13c80a246afbaaa2630b699aaf8%7C0%7C0%7C638464505776031539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=4iClMIYp6fyC%2B%2FbzRrabu1IqVRHXETInRvww6QYm9Ho%3D&reserved=0'>2025 Refrigerant Transition</a> ON AIR is a <a href='https://www.learnlennox.com/services/lennox-learning-solutions'>Lennox Learning Solutions</a> Production.

Join Joe and Dave as they engage in a dynamic conversation with Founder of Standard Air Conditioning, LLC. Bruce Randall, Territory Manager TJ Farmer, and Atlanta District Manager Larry Blake. Together, they highlight the importance of treating customers as partners in the HVAC industry. Discover practical strategies for enhancing customer interactions and learn how core values such as empathy, expertise, and efficiency drive company culture, success, and customer relationships. Tune in to gain insights into Standard Air Conditioning’s dedication to customer-centric values and innovative service practices that you can apply to your business today. For more information about what you heard on this episode: Lennox Reclaim Program 2025 Refrigerant Transition ON AIR is a Lennox Learning Solutions Production.

Join Joe and Dave as they engage in a dynamic conversation with Founder of <a href="https://www.standardknox.com/" rel="noopener noreferrer">Standard Air Conditioning, LLC.</a> Bruce Randall, Territory Manager TJ Farmer, and Atlanta District Manager Larry Blake. Together, they highlight the importance of treating customers as partners in the HVAC industry. Discover practical strategies for enhancing customer interactions and learn how core values such as empathy, expertise, and efficiency drive company culture, success, and customer relationships. Tune in to gain insights into Standard Air Conditioning’s dedication to customer-centric values and innovative service practices that you can apply to your business today. For more information about what you heard on this episode: <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lennoxpros.com%2Fnews%2Freclaiming-refrigerant&amp;data=05%7C02%7CHarmoni.Hunt%40lennox.com%7C5a80d2169fd943a4bb7008dc4815d371%7C3affa13c80a246afbaaa2630b699aaf8%7C0%7C0%7C638464505776020538%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=CAMpB0j4RGZMFyUx%2B8Hyt0HyHC0mhYZZKq7BsVHbjQU%3D&amp;reserved=0" rel="noopener noreferrer">Lennox Reclaim Program</a> <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lennoxpros.com%2Fnews%2Ftransitioning-to-low-gwp-refrigerants&amp;data=05%7C02%7CHarmoni.Hunt%40lennox.com%7C5a80d2169fd943a4bb7008dc4815d371%7C3affa13c80a246afbaaa2630b699aaf8%7C0%7C0%7C638464505776031539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=4iClMIYp6fyC%2B%2FbzRrabu1IqVRHXETInRvww6QYm9Ho%3D&amp;reserved=0" rel="noopener noreferrer">2025 Refrigerant Transition</a> ON AIR is a <a href="https://www.learnlennox.com/services/lennox-learning-solutions" rel="noopener noreferrer">Lennox Learning Solutions</a> Production.&nbsp;

How Core Values Drive Employee Empowerment and Customer Trust

ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 65 years of combined experience, hosts Dave Chatmon and Doug Smiley of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air. By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox. All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox. LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.

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ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 65 years of combined experience, hosts Dave Chatmon and Doug Smiley of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air. By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox. All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox. LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.

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