Dr. Mark Goulston is originally a UCLA professor of psychiatry for over 25 years, and a former FBI and police hostage negotiation trainer.

Mark's expertise has been forged and proven in the crucible of real-life, high stakes situations.

He the co-founder of Michelangelo Mindset, an approach that was nominated for a 2021 Breakthrough Idea Award by Thinkers50, which is the Oscars of management ideas and thinking.

Michelangelo Mindset is the ability to look - as Michelangelo did with a block of marble - into your immediate and longer term future and see success, happiness and fulfillment and to carve away anything that gets in the way of achieving those. He is considered one of the world's leading experts on empathic listening and the inventor of Surgical Empathy.

He is the author or co-author of nine books including, "Just Listen," which has been translated into 28 languages and became the top book on listening in the world.

Mark is a business psychiatrist that the business world hires to overcome any and all people challenges including fully engaging customers', investors' and employees' undivided attention and interest.

He also hosts the highly rated podcast, My Wakeup Call, which is in the top 1.5% of all podcasts.

In this episode, Will has Dr. Mark as his guest and they talk about:

- How to deal with difficult people - What is 'surgical empathy' - A dysfunctional mindset vs. a functional mindset - The power of the question 'what made you smile today?' and its effect on people

To find out more about Mark, click here.

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