In this episode of Remodelers On The Rise, Chris Howlett of Diamond Hill Builders shares how he took action to build team culture by creating the Ultimate Building Experience (UBE). With clear expectations, team-driven values, and a simple reward system, Chris saw a complete shift in morale, communication, and team unity. If you’re a remodeler looking for practical ways to improve your company culture, this episode is a must-listen.

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Today's episode is sponsored by Builder Funnel! Click here to learn more about how Builder Funnel helps remodelers and home builders grow through strategic digital marketing.

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Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!

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Takeaways

Humility is crucial in leadership. Company culture can significantly impact employee performance. Identifying problems is the first step to finding solutions. Creating a positive work environment enhances teamwork. Clear expectations are essential for employee engagement. Exceptional customer experience starts with a motivated team. Recognition and rewards can transform workplace dynamics. Team bonding leads to improved communication and collaboration. A positive culture attracts talent and improves retention. Investing in employee satisfaction pays off in productivity.

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Chapters

00:00 The Importance of Humility 02:02 Introducing Chris Howlett and Diamond Hill Builders 04:01 Identifying Company Culture Challenges 05:57 Creating the Ultimate Building Experience (UBE) 09:43 Core Values and Expectations of UBE 12:03 Exceptional Customer Experience 16:54 Implementing the UBE Award System 22:32 The Impact of UBE on Team Dynamics 30:09 Transforming Negativity into Positivity 36:52 Creating a Career, Not Just a Job