In this episode of “At Your Convenience,” CSP Editor Chuck Ulie (right) talks with Jere Matthews (left), vice president of operations at Rutter’s, York, Pennsylvania, at the Outlook Leadership conference in Rancho Palos Verdes, California.

On this podcast, Matthews talks about some of Rutter’s scores in CSP’s and Intouch Insight's Mystery Shop audit. Nouria was the 2025 winner, but Rutter's took first place in 2017, 2018, 2022 and 2023.

Matthews discusses striving to provide world-class customer service, the importance of giving customers a pleasant parting remark, having well-stocked stores, why Rutter’s competes in Mystery Shop and more.