At Your Convenience

Negotiation is a skill we use every day, often without realizing it, according to Diana Buttu, international lawyer, negotiation expert and instructor at Harvard's Division of Continuing Education. 

In this special edition of “At Your Convenience,” Buttu talks to CSP Conference Content Manager Rachel Gignac about why negotiation matters for leaders, where it shows up in everyday workplace situations and how preparation, listening and understanding emotions can lead to better outcomes. She also discusses the unique challenges women can face when advocating for themselves and offers insights listeners can put into practice at work and beyond.

Buttu will be speaking at C-Store Women (CSW), taking place Nov. 2-4 in Paradise Valley, Arizona, in an interactive session that reveals how dynamics like anchoring, positioning and underlying interests shape decision-making and outcomes.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

In this episode of “At Your Convenience,” CSP Editor Chuck Ulie (left) talks with John Wandell, director of asset protection at Knoxville, Tennessee-based Pilot Co., about the state of losses at convenience stores today.

The two spoke Aug. 5 at CSP and Informa Connect’s Outlook Leadership event, held in Rancho Palos Verdes, California.

Wandell shared the most important steps c-store retailers can take to reduce crime. He also discussed things that c-stores might unknowingly do that invite crime—and how they can correct these issues.

In this episode of “At Your Convenience,” CSP Editor Diane Adam (pictured left) talks with Aisha Jefferson, corporate communications manager of QuikTrip, about the retailer’s strategic growth and what is driving it.

The two spoke on Aug. 5 at CSP and Informa Connect’s Outlook Leadership event, held in Rancho Palos Verdes, California.

• QuikTrip is No. 7 on CSP’s 2026 Top 202 ranking of convenience-store chains by U.S. store count. 

Jefferson spoke about the company’s recent growth in the Midwest, including the Chicago metropolitan area. Jefferson also discussed the Tulsa-based convenience-store chain’s Gen 4 format that features an expanded kitchen.

In this episode of “At Your Convenience,” CSP Group Managing Editor Hannah Hammond (pictured left) talks with Stace Anne Benu, chief talent officer at LV Petroleum. 

The two spoke in early August at CSP and Informa Connect’s Outlook Leadership event, held in Rancho Palos Verdes, California. 

LV Petroleum is a Las Vegas-based owner and operator of TravelCenters of America franchises. Benu shared how she started with the company, successful recruitment strategies and advice she’d share with her younger self as she started her career. 

In this episode of “At Your Convenience,” CSP Editor Chuck Ulie (left) talks with Brian Sardelich (right), president of ExtraMile Convenience Stores, about the convenience-store being a finalist in CSP and Intouch Insight's Mystery Shop audit. 

The two spoke Aug. 4 at CSP and Informa Connect’s Outlook Leadership event, held in Rancho Palos Verdes, California.

Pleasanton, California-based ExtraMile had a near-perfect score, 99%, in the employees section of the revealed audit of the Mystery Shop contest—and the two discuss why people should want to work at ExtraMile and what the company’s strategy is for retaining such an excellent score.

“Customer experience is paramount to everything we do,” Sardelich said on the podcast. “We got to deliver great customer experience, and that really starts with, number one, how the store is kept. But, secondly, the cashier behind the counter—how are they interacting with the consumer, ensuring that they’re meeting those standards that we’ve set for themselves, and they hold themselves accountable?”

On the podcast, the two also discuss hiring people with the right attitude, the company’s great scores in sandwich cooler, fountain drinks, restrooms, reasonable noise level—and more. 

Diane Adam (left) talks with Joe Hamza, chief operating officer of Nouria Energy Corp., Worcester, Massachusetts, about the convenience-store being a finalist in the 2026 CSP Intouch Insight Mystery Shop audit.

Nouria, the winner in 2024 and 2025, is a 321-store chain in its fifth year in the Mystery Shop. 

They spoke Aug. 5 at CSP and Informa Connect’s Outlook Leadership event, held in Rancho Palos Verdes, California. 

Patron Points President Erik Ogren and Director of Marketing Heather Webb talk with CSP's Vice President of Content Strategy Abbey Lewis for a special episode of the "At Your Convenience" podcast about their company's involvement in the Outlook Report, sharing insights on customer loyalty in convenience retail.

Inflation has changed consumer behavior, with 35-40% of convenience store purchases now being planned rather than spontaneous. 

"Customers are making deliberate choices on where to go and what to buy," Webb said, requiring retailers to engage through personalized communication at the moment of decision-making.

Both Webb and Ogren highlighted the growing importance of retail media networks for monetizing customer data. Loyalty members show a four-times increase in visits, 20-34% larger basket sizes and three times more likelihood to cross-shop categories.

In this episode of “At Your Convenience,” CSP Editor Diane Adam (left) talks with Terri Micklin of 7-Eleven, Irving, Texas, about the future of 7-Eleven and its plans to open roughly 1,300 additional New Standard stores by 2030.  

7-Eleven’s New Standard stores were developed from lessons learned through its Evolution stores, which offer in-store restaurants and premium products.

• 7-Eleven is No. 1 on CSP’s 2026 Top 202 ranking of U.S. c-store chains by store count. 

Micklin, who serves as senior vice president of store development, facilities and real estate for the company, spoke about her role in overseeing these new store openings across North America. 

She also discussed Seven & i Holdings' plans to remodel at least 7,000 convenience stores in North America by 2030 as part of a broader transformation of its 7-Eleven business.

The convenience-store industry is at a critical inflection point where data infrastructure and artificial intelligence will determine which retailers thrive and which fall behind, according to Thomas Weinandy, economist at Upside.

Weinandy shared these insights during a recent episode of CSP's "At Your Convenience" podcast, recorded live at the Outlook Leadership Conference. The conversation centered on key findings from CSP's Outlook Report, in which Upside participated as a data partner.

One of the most significant shifts Weinandy identified is the rise of cross-shopping behavior: "[It's this] uncommitted customer behavior where consumers are visiting multiple stores, they're involved in many different loyalty programs, they're filling up at multiple gas stations and they're trying to find that value and the loyalty is split across many banners."

In this episode of “At Your Convenience,” CSP Editor Chuck Ulie talks with Suzanne Kramer, vice president of human resources, and Alan King, director of training, both from Rutter’s, about the convenience-store being a finalist in the 2026 CSP Intouch Insight Mystery Shop audit. 

The three at spoke Aug. 4 at CSP and Informa Connect’s Outlook Leadership event, held in Rancho Palos Verdes, California, the day before Rutter’s was announced as the winner.

Rutter’s had a perfect score in the employees section of the revealed audit of the Mystery Shop contest—and the two discuss why people should want to work at Rutter’s and what the company’s strategy is for retaining that perfect score.

On the podcast, Kramer and King also talk about what makes a management team work together smoothly and successfully with hourly employees, store interior, restrooms, fountain drinks, the importance of employees wearing the proper clothes, and more.

“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.