On this episode of "At Your Convenience," CSP Managing Editor Samantha Oller chats with Charlie McIlvaine, CEO of Coen Markets and a member of the NACS research and technology committee, on the highlights of 2019's NACS State of the Industry statistics as well as how McIlvaine sees COVID-19 reshaping the outlook for the c-store industry. Listen as Samantha and Charlie cover how operators can balance foodservice evolution with high fuel margins, how Coen Markets has responded to the pandemic, c-store labor headaches and much more.