Send us a text

In this episode of HCH Bitesize, sponsored by Hostfully, Jane Mack dives into the essentials of assembling your short-term rental dream team! Whether you're a new host or a seasoned property manager, this guide will help you identify the VIPs you need on your side to run a successful STR business.

1:50: VIP No. 1: your employees. Why your team is your biggest asset and how to empower them for success.
3:24: Recruitment, including tips for hiring the right people to fit your STR business vision.
5:55: Employee development and dealing with bad hires, including strategies for nurturing talent and managing the challenges of poor hires.
8:40: Probationary periods: setting expectations early and using probation as a growth opportunity.
9:42: VIP No. 2: housekeeping staff. The critical role housekeeping plays in maintaining your STR standards.
11:32: VIP No. 3: maintenance team. Why having reliable maintenance support is a must for smooth operations.
13:43: VIP No. 4: local suppliers. Building strong partnerships with suppliers to enhance guest experiences.
14:24: VIP No. 5: tech support. Leveraging tech to streamline operations and solve problems fast.

Whether you’re managing one property or scaling a portfolio, this episode is packed with actionable insights to help you create a winning team and elevate your guest experience.  

Like, comment, and subscribe for more expert advice on short-term rental success!  

Are you looking to streamline your operations and amaze your guests? Look no further than Hostfully! Try their top-rated property management software and award-winning digital guidebooks today. Join the thousands of satisfied property managers who trust Hostfully to grow their business: https://get.hostfully.com/46p7pafubra1

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/

Hostfully: https://get.hostfully.com/46p7pafubra1

James Varley: https://www.linkedin.com/in/jdsvarley/

Jane Mack: https://www.linkedin.com/in/janemack10/

Got a comment or interested in being a guest on the show? Email [email protected].