How to Build Trust with Your Patients & Boost Case Acceptance

SHOW NOTES:

A few months ago, Dr. Glenn Vo had Dustin Johnson, Director of Engineering at SOTA Imaging, and Albert Kim, SOTA’s VP of Sales & Marketing, on to talk all about recent dental questions.Back then, Albert and Dustin were new to the group. But, since, SOTA Imaging has emerged as a champion for our community. Albert has appeared on numerous episodes by now, gaining a reputation and becoming beloved by the Nifty Thrifty community.This week, Glenn was happy to have Albert on again for another episode of the Nifty Thrifty podcast. And while many of you may fondly recognize Albert’s face, someone less familiar to the group joined him: Dr. Barry Bartuisak, you may have seen him speaking elsewhere. Barry is a renowned speaker and practicing dentist.Glenn was happy to have Barry on to talk about building trust with your patients as well as boosting case acceptance—something he believes every dentist could benefit from.To Barry, boosting your case acceptance is “all about relationships”—whether that’s in the office or outside of it. Establish trust. From there, boosting case acceptance rates becomes easier than ever.Barry thinks many dentists struggle with case acceptance because of a lapse in education. When dentists come out of dental school, we’re 100% trained to be dentists but—in most instances—we’re 0% trained to be small business people.To Barry, what gets measured gets managed. That’s why he tracks his case acceptance rates every day, working to make any pivots to increase his already incredible case acceptance rates.That said, Barry’s role in the case presentation process is very minimal. He’s mastered the art of getting patients to trust him, meaning they don’t need to be “persuaded.”There’s a reason Albert hopped onto this week’s episode, and it has to do with the fact that a high-quality camera can do wonders for your case acceptance rates. That’s why Barry and Albert’s team over at SOTA Imaging have partnered up for this week’s Nifty Deal.With the production of SOTA’s proprietary cameras such as the Claris i310, one of the first USB intraoral cameras on the market, and the award-winning Claris i4D, SOTA has developed the technology—from optics to ergonomics—to provide dental practitioners with the most advanced intraoral camera to date: the Claris Intraoral Camera. Since its early days, the Claris camera has come a long way. Recently, they’ve decked out their product line even further by adding an all-new all-aluminum model: the Claris i5HD Intraoral Camera.If you aren’t familiar with the Claris camera, it’s a beaut with an adjustable focus that trumps its competition. There’s nothing cheap or plastic about it, with industrial-level technology that’ll last years and years to come.In fact, the Claris camera can get you down to 2mm away from the surface of whatever you’re trying to take a picture of. And let’s not forget about SOTA Imaging’s fully-integrated Clio Digital X-Ray sensors: the Clio Prime and Clio Pedo sensors. These puppies are produced in a foundry where they have to produce silicon wafers—they’re rare, with only so many in the world. And, to add a cherry on top, these sensors are upgraded versions of other high-end dental technology. With such sophisticated technology, it should be no surprise that both of these sensors are equipped with next-gen CMOS fiber optic technology with Csl Scintillators.Learn about:What’s the national case acceptance average?Hint: it’s about 35-40% (depending on who you ask).Which case acceptance rates can Barry boast?Hint: upward of 89-96%!And more!So, what’re you waiting for? You can find Albert in the Nifty Thrifty Facebook group. Even better, Barry provided his private cell phone number as well as his email. You can reach out to him at 724-255-1115 or [email protected]. 

NIFTY DEAL:

https://info.sotaimaging.com/niftythrifty ($2000 off Clio Prime/Pedo sensors)