#25 What if you could replace dozens of scattered hourly shifts with one scalable model inside an independent living community? In this episode, Rob Rister of HomeWell Care Services shares how he built his “Support On Site” program—turning caregiver shortages into retention wins, driving 45% margins, and embedding his agency in 10 communities across three states. He breaks down the numbers, the operations, and the technology (hello CINCH) that made it possible. Whether you’re frustrated with the limits of hourly care or curious about expanding into new markets, this is a blueprint for cracking the community care model.

• Rob Rister on LinkedIn
• Email: [email protected] 
• HomeWell Care Services of Lexington, KY

Chapters:
00:00 Introduction to Home Well Care Services
01:06 The Aha Moment: Transitioning Business Models
10:31 Scaling the Community Care Model
18:35 Understanding the Financials and Billing
20:13 Building Relationships with Communities
31:50 The Role of Caregivers in Community Care
32:21 Finding the Right Caregivers
37:09 Building a Career Path for Caregivers
41:12 Innovative Scheduling and Technology in Care
45:56 Client Retention and Referral Dynamics
51:06 Navigating Community Relationships and Management Changes
55:51 Current Operations and Future Growth Plans
59:55 Identifying the Right Fit for Community Care

This episode is brought to you by Caribou.
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