'I've got bad news' is a sentence no one wants to hear. But at some point, all of us will either have to deliver bad news or will be on the receiving end. So what can make these gut-wrenching conversations go less horribly? On this episode of How To!, co-host Amanda Ripley brings in Dr. Robert Arnold, co-founder of Vital Talk, and Maura, a social worker at a level one trauma center to talk about how to better communicate serious news. Because just about all of us can get a lot better at it — once we learn how.

If you liked this episode, check out: "How To Solve Your Own Medical Mystery."

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Podcast production by Derek John, Rosemary Belson, Kevin Bendis, and Jabari Butler.