Romi Dexter, Director & Co-Founder of Hype & Dexter, joins the show to talk about customer service engagements with clients. Specifically, what customer service services entails and how involved her team is with defining (or introducing) process on top of software configuration. We talk sales and value propositions—and how conversations, points of contacts, and points of entry may change. We then wrap with how her team reports on success and the KPIs, the value adds, and the process improvements that ensure a positive ROI for clients.