In 2010, after a bad customer support experience for a TV delivery, Girish Mathrubootham decided to build a better solution. He launched Freshworks as the first multichannel customer support system. Today, the product has evolved into a robust suite for IT, customer support, sales, and marketing teams. Freshworks now has three offices across eight countries with over 5,000 employees and more than 65,000 customers. In 2021, Girish took Freshworks public on Nasdaq as the first Indian SaaS company to go public in the US. Girish shares why he believes this is the Indian decade for tech, why UI and design are key for product-led growth, and why "pressure is a privilege" is a motto that resonates.