Things are a little more tense than usual these days. Stress and anxiety levels are up and so are fights in public. We've all heard stories of bad behavior in restaurants, airports, hospitals, school board meetings, etc. So on this episode of How To!, the first in a two-part series, we bring on Dan Christensen, a bus driver in Portland, Oregon, and Matt Smith, a crisis intervention trainer and the co-founder of Aegis Training Solutions. They both have years of experience defusing ugly confrontations, and a bevy of surprising tips to keep yourself safe while calming down those around you.

If you liked this episode, check out: "After a Year of Survival, How to Start Living Again."

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Podcast production by Derek John and Rosemary Belson.

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