Unlock the secrets to mastering feedback with insights from Joni Hibdon, acclaimed author of "The Leader's Guide to Mastering Feedback." You'll gain a deeper understanding of how to navigate the complexities of feedback in leadership, especially in challenging sales environments. Our conversation with Joni unveils her transformative journey, sparked by a pivotal conversation with a colleague, which revealed the hidden dangers of overcommitting. We explore common leadership pitfalls, such as the tendency to focus on outputs over individuals, and discover how a balanced, empathetic feedback approach can empower teams and resolve conflicts. Joni's story highlights the profound impact of candid feedback and why it's an indispensable tool for any leader aiming to inspire growth and improvement.

Step into a world where feedback is not just about correction but a catalyst for mutual success and growth. Learn how curiosity and tone are key to creating a safe space for feedback, ensuring that it is received positively and constructively. We discuss the importance of timing, phrasing, and the SBI (Situation, Behavior, Impact) model, a practical framework for delivering impactful feedback. Celebrate the power of positive feedback in reinforcing the behaviors you want to see more of, and discover the high costs of neglecting this critical leadership skill. Joni shares her personal definition of success, reflecting on the joy of helping others thrive, and we close with strategies that will help you support and coach your team toward achieving their professional dreams.

(00:11) - Mastering Feedback for Sales Leaders (08:44) - Effective Feedback for Sales Leaders (14:39) - Effective Communication for Feedback Success (22:12) - Feedback Strategies for Success   (00:11) Mastering Feedback for Sales Leaders   This chapter focuses on the intricacies of giving feedback as a leader, featuring insights from Joni Hibdon of JDH Insights. Joni, author of "The Leader's Guide to Mastering Feedback," shares her journey into the realm of feedback, revealing how pivotal it has been in her professional life. We explore common challenges leaders face when providing feedback, such as the fear of emotional reactions from employees, and how to effectively coach around these obstacles. Joni recounts a personal story of transformative feedback she received, highlighting the importance of discernment in leadership roles. We also address the unique challenges sales leaders encounter, emphasizing the need for a balanced approach that considers both the performance and the personal dynamics of team members. Throughout, we examine strategies to improve feedback delivery, fostering growth and understanding within teams.   (08:44) Effective Feedback for Sales Leaders   This chapter focuses on effective feedback and coaching strategies for leaders to foster a supportive environment that encourages employee growth and success. We explore the importance of creating a mentally and emotionally safe space for employees to receive feedback, emphasizing the significance of the relationship between leaders and their teams. By setting clear expectations and fostering open communication, leaders can help employees process feedback constructively. We discuss the importance of engaging employees in reflective conversations about their performance and setting actionable goals for improvement. Additionally, we highlight the role of tonality and word choice in delivering feedback, underscoring the impact of different communication styles on the effectiveness of the coaching process. Ultimately, this chapter emphasizes the shared responsibility between leaders and employees in cultivating a productive and growth-oriented workplace culture.   (14:39) Effective Communication for Feedback Success   This chapter explores the importance of approaching feedback conversations with curiosity rather than judgment. By setting a tone of openness and inquiry, leaders can create a safe environment that encourages employees to engage and improve performance. We discuss how curiosity can help uncover the reasons behind employees' choices and how leaders can take responsibility for their role in team dynamics. The two-by-two feedback model is introduced, emphasizing mutual feedback between leaders and employees to foster better communication and relationships. Highlighting positive behaviors and achievements is also essential, as it reinforces desired actions and outcomes. We reflect on the inevitability of feedback, whether through sales outcomes or performance metrics, and stress the importance of fine-tuning the feedback process to better understand and address underlying issues.   (22:12) Feedback Strategies for Success   This chapter introduces the SBI model developed by the Center for Creative Leadership, emphasizing Situation, Behavior, and Impact, with some schools adding Explore or Expect. Joni Hibdon, an executive and emerging leaders coach, shares her definition of success, highlighting the fulfillment she derives from helping clients achieve personal growth. Joni reflects on past feedback, learning to balance her superhero persona with realistic expectations, and the value of receiving and growing from feedback as both a coach and performer. We explore parallels between performers and salespeople in handling feedback, emphasizing the importance of self-reflection and learning from experiences. Joni shares her favorite quote about intention, urging us to consciously shape our days. As we wrap up, Joni encourages regular feedback practice in everyday situations, stressing its transformative potential in building relationships and achieving results.