In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive.

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What we discuss in this episode:

• Why “courtesy rides” are no longer just about shuttles or costly loaner fleets
• How Uber for Business is helping dealerships cut costs while actually improving customer satisfaction
• The hidden expenses of shuttles that nobody really talks about (and how dealerships can free themselves from them)
• A behind-the-scenes look at new integrations and tools Uber is rolling out for the auto industry

Christie shares what’s working, what dealerships are getting wrong, and why customers ultimately care more about speed and convenience than whether they’re put in a shuttle or given a loaner.

If you’ve ever wondered how to simplify fixed ops logistics while creating a smoother customer experience, this is a conversation you’ll want to lean into.

Listen to the episode featuring Christie Wilson for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Christie Wilson

Connect with Ted Ings and the Fixed Ops Roundtable:

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• Ted Ings on LinkedIn
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