Building a one-on-one relationship with customers is one of the foundational pillars to ensuring success in business. Over a period of time, as the business of the company grows, maintaining this initmate touchpoint with each of the customers from a widespread pool of customerbase serves as a challenge. Dealing with such an issue needs the backing and support of people who form a close-knit team.

 Jonathan Corbin,Global Vice President of Customer Success & Strategy at HubSpot joins Josh to have an unchurned conversation about 

• How Hubspot identifying different categories of customers
• Engaging and nurturing relationships to deliver a great customer experience
• Team segmentation & secrets to the motivating and progressive culture at Hubspot 
• Aligning crossfunctionality in team

“Providing customers a delightful experience is deliberate, it doesn’t happen by accident. A lot of people say, - We are going to create a CS team and they are going to solve all the problems. That’s NOT true." - Jonathan Corbin

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About Jonathan Corbin
Currently serving as the Global Vice President of Customer Success & Strategy at HubSpot, Jonathan is a Proactive leader with experience successfully building and scaling teams with industry-leading SaaS companies. 

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