Dr. Heather Farley, AMA Vice President of Professional Satisfaction, joins Dr. Elizabeth Harry, Chief Well-being Officer at Michigan Medicine, Carolyn Winslow, PhD, Organizational Research Psychologist and Well-Being Research & Analytics Lead at the Michigan Medicine Office of Well-Being, and Ken Catchpole, PhD, SmartState Endowed Chair in Clinical Practice and Human Factors at MUSC, to discuss how smarter design reduces burnout and helps health care teams thrive. Together, they explore how to ease cognitive burden, improve workflows, and design systems that support both patient safety and team satisfaction. From practical strategies to reduce cognitive load to building psychological safety and leveraging user-centered technology, this conversation offers actionable insights for creating health care environments where physicians and care teams can work smarter, safer, and with more joy.

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The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.