Many practices reduce unnecessary messages by suppressing the delivery of “thank you” messages into clinician inboxes. With this switch, the care team does not have to manage patient replies that express gratitude or acknowledge understanding (but require no further action). There is no regulatory obligation to respond to every patient portal message.  

Patient Portal Optimization Toolkit: https://bit.ly/4kJR0w7

A Systematic Approach to Reducing EHR Inbox Burden Toolkit: https://bit.ly/44hTOtB

Reducing Regulatory Burden Playbook: https://bit.ly/3ZWPcaA

Dr. Kim Smolderen, licensed clinical psychologist and outcomes researcher, Associate Professor of Medicine and Psychiatry at the Yale School of Medicine, Co-founder of the American College of Cardiology (ACC) Cardiovascular Psychology workgroup, and a recognized expert in vascular disease, discusses the critical but often underrecognized intersection of cardiovascular and behavioral health. She shares evidence-based strategies for advancing patient-centered care in cardiovascular treatment, emphasizing the importance of integrated models that go beyond primary care, and offers actionable insights on how to improve outcomes through a more interdisciplinary approach.

Explore the BHI Compendium: https://bit.ly/42J0pxN  

Explore another episode: The Behavioral Health Integration Collaborative Part 1: Cardiology https://bit.ly/3SpFXMd

Dr. Greenawald, Interim Chair of Family Medicine at Carilion Clinic in Virginia, explores the concept of "autonomy" for physicians, offering his personal perspective while highlighting how the meaning of autonomy can vary for different physicians depending on their context and environment. Dr. Greenawald also discusses practical strategies for physicians and practice leaders to foster greater individual autonomy within health care settings, empowering physicians to make decisions that align with their professional values and patient care goals.

Listen to our other episode with Dr. Greenawald; "How to be Employed Well": https://bit.ly/3ENH9oQ  

Explore the Wellness Centered Leadership Playbook: https://bit.ly/4cRjJM2

Explore the What to Look for in Your First or Next Practice Toolkit: https://bit.ly/4gwjJTu

Association of Work Control With Burnout and Career Intentions Among U.S. Physicians: A Multi-institution Study: https://bit.ly/3FdGj59  

Dr. Rob Saper, Chair of the Department of Wellness and Preventive Medicine at Cleveland Clinic, explains what it means to fully disconnect from your work as a practicing physician, and discusses practical, actionable steps to do so.

Explore the Value of Feeling Valued Playbook: https://bit.ly/43BX9Vk

Explore the "Real PTO" for Physicians Toolkit: https://bit.ly/4ifGECW

Explore the Wellness-Centered Leadership Playbook: https://bit.ly/4kKpyP9

Dr. Tiffany Moore Simas, Medical Director for Lifeline for Moms, and Obstetric Engagement Liaison for the Massachusetts Child Psychiatry Access Program (MCPAP) for Moms, explores the opportunities and challenges of maternal behavioral health-focused care models while emphasizing the importance of integrating behavioral health as a core component of perinatal health services. She also discusses programs designed to help physicians provide comprehensive, whole-person care to their patients, addressing both physical and mental health needs throughout their perinatal journey.

Explore Lifeline for Moms: https://bit.ly/4buiWQI

Explore MCPAP for Moms: https://bit.ly/4hbmA3f

Explore the Behavioral Health Screening as a Part of Ongoing Care Webinar with Dr. Moore Simas: https://bit.ly/4iuIgbw

Dr. Vincent Liu, Chief Data Officer at The Permanente Medical Group, an AMA health system group member, shares how they are defining success in Augmented Intelligence (AI) governance. He discusses how they're aligning AI initiatives with strategic goals, scaling successful pilots like ambient documentation, managing emerging risks, and building trust through clinician and patient engagement all while measuring the meaningful impact AI can offer.

Explore the Governance for Augmented Intelligence Toolkit: https://bit.ly/4jzsVaR

Physicians can often cut out redundant information, only documenting the medically necessary and appropriate history. By encouraging all physicians to create standardized notes with the same look and feel, your clinical team will reduce their cognitive burden and spend less time scrolling.

Explore the Simplified Outpatient Documentation and Coding Toolkit: https://bit.ly/3S4ADh2

Dr. Alvin Liu, an endowed professor of the AI Oversight Team and inaugural director of the James P. Gills Jr., MD, & Heather Gills Artificial Intelligence Innovation Center at Johns Hopkins Medicine, discusses Johns Hopkins Medicine’s journey with Augmented Intelligence (AI) governance, involving end users to provide feedback, and some critical factors for success in AI adoption and implementation.

Explore the Governance for Augmented Intelligence Toolkit: https://bit.ly/4jzsVaR

Dr. Srinivasan Suresh, Chief Information Officer, Chief Medical Information Officer, and Vice President of UPMC Children’s Hospital of Pittsburgh discusses key steps for success in Augmented Intelligence (AI) governance, including establishing leadership and structure, aligning AI initiatives with strategic goals, developing policy, ensuring proper training and education, and continuously evaluating AI’s impact.

Explore the Governance for Augmented Intelligence Toolkit: https://bit.ly/4jzsVaR

Both patients and care teams need to understand that communication through the patient portal should not replace a physician visit, whether telehealth or in-person. Offer your patients a handout describing the best way to use the portal. Be open and honest with patients if they are sending too many messages. 

Explore the Patient Portal Optimization Toolkit: https://bit.ly/4jPu3qF