Both patients and care teams need to understand that communication through the patient portal should not replace a physician visit, whether telehealth or in-person. Offer your patients a handout describing the best way to use the portal. Be open and honest with patients if they are sending too many messages. 

Explore the Patient Portal Optimization Toolkit: https://bit.ly/4jPu3qF

Dr. Jessi Gold, inaugural Chief Wellness Officer for the University of Tennessee (UT) System, associate professor of psychiatry at the University of Tennessee Health Science Center (UTHSC), practicing outpatient psychiatrist, and author of the book, How Do You Feel?: One Doctor's Search for Humanity in Medicine, discusses her experience with burnout and strategies for health care professionals to manage it. She also addresses the stigma surrounding mental health in health care and ways to reduce it at an organizational level.

Explore Dr. Jessi Gold’s memoir: https://drjessigold.com/how-do-you-feel-book-by-jessi-gold-md/

Explore the Wellness-Centered Leadership Playbook: https://bit.ly/4cRjJM2

Dr. Gino Somers, Chief of the Department of Paediatric Laboratory Medicine from Hospital for Sick Children (SickKids) Toronto, shares his experience adapting the AMA STEPS Forward® After a Physician Suicide Toolkit to meet the unique needs of his organization. He discusses the challenges of addressing physician suicide, the importance of creating a supportive culture of wellness and how institutions can take meaningful steps toward healing and prevention.

Explore the Preventing Physician Suicide toolkit: https://bit.ly/4bYQpBP

Explore the After a Physician Suicide toolkit: https://bit.ly/3yEstFz

Explore the Collective Trauma toolkit: https://bit.ly/4c3e9Ff

The 988 Suicide & Crisis Lifeline provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. Call or text 988 or text TALK to 741741.

Dr. Raymond Tsai, AMA member and Vice President of Advanced Primary Care at the Purchaser Business Group on Health (PBGH), explains why it is in an employer's best interest to prioritize providing their employees with high-quality, whole-person care. He also provides insights into PBGH’s ongoing efforts to help employers access their model of advanced primary care for their employees and their families.

Explore our webinar with Dr. Tsai: https://bit.ly/3FJp9wC

For more information on how to apply for the PBGH Care Excellence Award, reach out to Dr. Tsai: [email protected]

Learn more about PBGH: https://bit.ly/4kybkAW

Explore the BHI Collaborative: https://bit.ly/42adj6b

When a colleague is experiencing a crisis or is at risk of suicide, you don’t have to be an expert to offer help. Peer support is a crucial component in ensuring the well-being of colleagues and reducing the risk of suicidal ideation. Often, reaching out with a simple recommendation to talk with a mental health professional can make a huge difference in helping someone feel less alone.

Explore the Preventing Physician Suicide Toolkit: https://bit.ly/4hybFBp

Dr. Suzanna Fox and Yasemin Moore from Advocate Health, which achieved Joy in Medicine Gold for the Southeast region in 2023, discuss the Best Place to Care Initiative and its use of STEPS Forward® resources and Organizational Biopsy® results to provide well-being care for their physicians and Advanced Practice Providers (APPs).

Explore the AMA Organizational Biopsy®: https://bit.ly/3WVUuSp

Learn more about the AMA Joy in Medicine™ Health System Recognition Program: https://bit.ly/4hUnJge

Explore Creating the Organizational Foundation for Joy in Medicine™: https://bit.ly/4aMYvhL

AMA Member Dr. Robert Cooley, Associate Professor in Primary Care Medicine at Kansas City University College of Osteopathic Medicine, discusses the integration of behavioral and physical health care and how collaborative models address health care disparities. He also shares how personal experiences in both life and medicine shaped his journey to understanding the significance of behavioral health integration.

Explore the BHI Compendium: https://bit.ly/42J0pxN

Dr. Jill Jin and Dr. Kevin Hopkins, AMA Senior Physician Advisors, discuss concrete strategies organizations can apply to support their individual physicians and make their workforce feel valued.

Explore the Value of Feeling Valued Playbook: https://bit.ly/4fgjbA8

Calculate how much physician burnout is costing your organization: https://bit.ly/40jNOOF

Explore the “Real PTO” for Physicians toolkit: https://bit.ly/3PLIMpg and listen to the podcast episode: https://bit.ly/3PNM7El

Read Trends in Clinician Burnout With Associated Mitigating and Aggravating Factors During the COVID-19 Pandemic: https://bit.ly/40h6xfh

Read Understanding what leaders can do to facilitate healthcare workers’ feeling valued: improving our knowledge of the strongest burnout mitigator: https://bit.ly/4gYMVlk

Read Vacation Days Taken, Work During Vacation, and Burnout Among US Physicians: https://bit.ly/3Ph0Ffo

Consider using an agenda template to make your team meetings more consistent and organized. Meetings should cover the essential business of the team, and other common agenda items might include a check-in (team members sharing about their personal lives), a shout-out (celebrating something going well), or a debrief (assessing the effectiveness of the meeting itself). Also include a bit of fun to promote team cohesion.

Explore the Team Meetings Toolkit: https://bit.ly/4aK44O0

Dr. Sea Chen, AMA Physician Director of Practice Sustainability, and Taylor Johnson, AMA Senior Manager of Physician Practice Development, explore key strategies for engaging with a third-party billing company. They also offer tips for conducting routine audits, holding monthly review meetings, and more.

Explore the How to Manage Your Third-Party Billing Company Tip Sheet:https://bit.ly/40Xlm5M