AMA STEPS Forward® podcast

Claim CME and access the transcript for this episode: https://bit.ly/42Af4dD

Explore the Onboarding Optimization toolkit: https://bit.ly/4tip7yV

Watch the Optimizing Onboarding in Health Care webinar: https://bit.ly/4psUBQR

Follow STEPS Forward®️ on LinkedIn: https://bit.ly/steps-forward-linkedin

In this AMA STEPS Forward®️ podcast, adapted from the Optimizing Onboarding in Health Care webinar, Sea Chen, MD, PhD, and Jenn Balchunas, LPN, MHL, CPC, Director of Clinical Growth, UNC Physicians Network, examine why informal onboarding often leaves physicians feeling behind before they ever see their first patient. Drawing on experience from UNC Physicians Network and the AMA, they explore how structure, clarity, and early support can transform onboarding from a logistical hurdle into a foundation for long-term success.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Access the transcript for this episode: https://bit.ly/4vx6s4p

Explore the LISTEN-SORT-EMPOWER Toolkit: https://bit.ly/4a6DXkd

Follow STEPS Forward on LinkedIn: https://bit.ly/steps-forward-linkedin

The LISTEN-SORT-EMPOWER approach, a team-based model focused on eradicating the root causes of professional burnout, assumes systems and behaviors, not people, are the source of many practice problems. This approach starts with listening to your team, then sorting and prioritizing the local opportunities for improvement (LOFIs) and empowering team members to make changes.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Dr. Raymond Tsai, AMA member and Vice President of Advanced Primary Care at the Purchaser Business Group on Health (PBGH), explains why it is in an employer's best interest to prioritize providing their employees with high-quality, whole-person care. He also provides insights into PBGH’s ongoing efforts to help employers access their model of advanced primary care for their employees and their families.

Explore our webinar with Dr. Tsai: https://bit.ly/3FJp9wC

For more information on how to apply for the PBGH Care Excellence Award, reach out to Dr. Tsai: [email protected]

Learn more about PBGH: https://bit.ly/4kybkAW

Explore the BHI Collaborative: https://bit.ly/42adj6b

Access the transcript, and claim CME: https://bit.ly/4kIAInT

Follow STEPS Forward® on LinkedIn: https://bit.ly/steps-forward-linkedin

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Claim CME and access the transcript for this episode: https://bit.ly/3QGWMEt

Explore the Governance for Augmented Intelligence toolkit: https://bit.ly/3Nf1Eit

Follow STEPS Forward® on LinkedIn: https://bit.ly/steps-forward-linkedin

Ambient AI is rapidly reshaping how clinicians document care, offering a powerful way to reduce administrative burden without disrupting the patient-physician relationship. In this AMA STEPS Forward® podcast, host Margaret Lozovatsky, MD, FAMIA, is joined by Kristin Jacob, MD, FACP, Medical Director, BeWellMED, and Physician and APP Well-Being at Corewell Health. Together, they explore how ambient AI works in real clinical settings, why Corewell Health decided to pilot the technology, and what it took to scale it from a small primary care pilot to more than 4,000 physicians and advanced practice providers. Dr. Jacob also shares candid insights on implementation strategy, clinician adoption, training and support models, and the measurable impact on physician well-being.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Explore the Caring for the Health Care Workforce During Crisis toolkit: https://bit.ly/3N9Ihr7

Explore the Value of Feeling Valued Playbook: https://bit.ly/3MYj8j9

Follow STEPS Forward® on LinkedIn: https://bit.ly/steps-forward-linkedin

When crisis strikes, health care organizations often focus on staffing, logistics, and patient care, while workforce well-being remains parallel rather than integrated. In this AMA STEPS Forward® podcast, Kevin Hopkins, MD, speaks with Ilanit Brook, MD, MA, FAAHPM, Chief Well-Being Officer at Children’s Hospital Los Angeles, about how her team embedded well-being leadership directly into the hospital incident command center during the 2025 Southern California wildfires. Drawing on lessons from COVID-19 and large-scale emergency response, Dr. Brook explains why health care workers rarely ask for help, how proactive outreach changes outcomes, and what it takes to hardwire well-being into organizational emergency planning. This conversation is essential listening for health care executives, physician leaders, and well-being professionals working to support clinicians during a crisis.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Access the transcript for this episode: https://bit.ly/4sxeVTc

Explore the Stress First Aid Toolkit: https://bit.ly/4sshQx8

Explore the Wellness Centered Leadership Playbook: https://bit.ly/3YWiFAz

Explore the ‘Why Self-Care is Not Enough in Solving Physician Burnout’ Episode: https://bit.ly/4qaKq4C

Follow STEPS Forward® on LinkedIn: https://bit.ly/steps-forward-linkedin

Research is showing more about how stress affects health care leaders’ work-life balance, personal relationships, and overall sense of isolation. Physicians tend to develop real strengths in their personality: A high compassion for others, an ability to defer gratification, and a focus on solving problems. These traits are all assets, but each can also be an Achilles' heel. Take stock of how your work affects your relationships and be sure to have compassion for yourself.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Explore the AMA STEPS Forward® Interactive Calculators: http://bit.ly/43WvYoh

Explore the full study: https://mayocl.in/3SI5XlY

Explore the Real PTO for Physicians Toolkit: https://bit.ly/436BVyj

Explore The Value of Feeling Valued Playbook: https://bit.ly/4ksv0Fq

Explore the Team-Based Care Toolkit: https://bit.ly/3LHcDP3

Explore A Systematic Approach to EHR Inbox Reduction: http://bit.ly/3Tr8eCl

Access the transcript for this episode: https://bit.ly/4a3aFmN

Follow us on LinkedIn: https://bit.ly/steps-forward-linkedin

Dr. Christine Sinsky, former vice president of Professional Satisfaction at the AMA, discusses her research on physician vacation habits and their impact on career satisfaction and retention, featuring insights from her recently published Mayo Clinic Proceedings article. She delves into the risks of limited time off, barriers to disconnecting, and how health systems can better support physician well-being.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Explore the Parenting as a Physician: It Takes a Lot of Patience webinar: https://bit.ly/3YBemKU

Access the transcript, and claim CME: https://bit.ly/4b10nFn

Follow STEPS Forward® on LinkedIn: https://bit.ly/steps-forward-linkedin

New and expecting physician parents face unique challenges that can affect well-being, career advancement, and retention. In this AMA STEPS Forward® podcast, Kevin Hopkins, MD, speaks with Laura Dichtel, MD, MHS, and Josephine Li, MD, physicians at Massachusetts General Hospital about the creation and impact of the Physician/Faculty and APP Mass General Brigham Parental Wellness Programs . They discuss mentorship, parental leave transitions, lactation support, and practical lessons health systems can apply to better support physician parents at work. 

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Explore the Value of Feeling Valued Playbook: https://bit.ly/4fgjbA8

Explore the “Real PTO” for Physicians toolkit: https://bit.ly/3PLIMpg and listen to the podcast episode: https://bit.ly/3PNM7El

Read Trends in Clinician Burnout With Associated Mitigating and Aggravating Factors During the COVID-19 Pandemic: https://bit.ly/40h6xfh

Read Understanding what leaders can do to facilitate healthcare workers’ feeling valued: improving our knowledge of the strongest burnout mitigator: https://bit.ly/4gYMVlk

Read Vacation Days Taken, Work During Vacation, and Burnout Among US Physicians: https://bit.ly/3Ph0Ffo

Access the transcript and claim CME here: https://bit.ly/4pnCNq0

Follow STEPS Forward® on LinkedIn: https://bit.ly/steps-forward-linkedin

Dr. Jill Jin and Dr. Kevin Hopkins, AMA Senior Physician Advisors, discuss concrete strategies organizations can apply to support their individual physicians and make their workforce feel valued.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.

Explore the Value Based Care Toolkit: https://bit.ly/4rqMDtO

Explore the AMA’s “What is value-based care” page: https://bit.ly/4hVnbbu

Explore “Contracting with aggregator entities to advance value-based care arrangements” physician resource: https://bit.ly/3Xklevq

Follow STEPS Forward® on LinkedIn: https://bit.ly/steps-forward-linkedin

Value-based care doesn’t mean doing more with less. Partnering with aggregator entities can help your practice access care coordination tools, population health data, and shared savings opportunities—all while maintaining your independence. The key is finding collaborators who respect clinical autonomy and focus on improving outcomes, not just cutting costs.

🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew

🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:
▹ Reforming Medicare payment
▹ Fighting scope creep
▹ Fixing prior authorization
▹ Reducing physician burnout
▹ Making technology work for physicians

📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube

📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters

🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts

💬 Follow #AMA on social media: https://ama-assn.co/Social

📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA

Disclaimer

The AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.