In Part 2 Skip and Adam talk in depth about how you can tell if you are actively listening to your client.

This is important because many people think they are listening to their clients when, in actuality, they are railroading the conversation. So what are the indicators that you are all on the same page and making money by working together?

If car salespeople treated their customers the way MSPs did...they would never sell anything.

No moment in a MSP's cycle shows this problem more than the QBR. So people are always hitting our site and material to learn "How do I run a QBR?"

Today we are still seeing people miss the point of QBRs and today we talk through one of the biggest issues that technical people have when doing QBRs.

Sometimes we think if we just work hard good things will happed. However, if you do not put order into a system it will just become more disordered. This is why many of you are stuck in firefighting mode.

2024 What is going to happen here? It is an election year, and we missed a recession, so what does this mean for consumer confidence? What about MSPs? What should we be focusing on with clients this year?

Impatience: The anger you feel when the computer is being lazy. This makes you write programs that don't just react to your needs, but actually anticipate them. Or at least pretend to.

In today's episode, Skip fights through a cold and talks with Adam about using the 3rd great virtue, which can put you in a bad spot with clients or accelerate your growth!

Hubris: The quality that makes you write (and maintain) programs that other people won't want to say bad things about.

This extends to so much of your professional life, Do things well for your clients that they brag about what you do.

In this episode, Skip and Adam talk about how having excessive pride has helped the engineering world evolve and how it can help your clients succeed.

Laziness: The quality that makes you go to great effort to reduce overall energy expenditure.

Everyone has blind spots, do you know yours? How can you find out and what is the cost of having blind spots?

In this episode seasoned veterans Adam and Skip talk through blindspots and how egos get in the way as well as how to sort them out so you can continuously grow.

This coming week marks the beginning of the end of the year. Since it is a 2-day holiday it kills the week and bleeds into the Christmas season. So what can you do with this knowledge?

In this episode, Skip and Adam talk through the opportunities that the holiday season brings and some tips and tricks on how to make the most of the chaos through the end of the year!