Interruptions are a way of life in engineering. However you also need to manage your time and projects. So how do you keep on track while managing triage?

In this episode, Skip and Adam talk through the tips and tricks on how they have dealt with balance in their engineering lives.

"If you always do what you have always done you will always get what you always have got"

Real world examples of what the results of a proper QBR are. In this episode Skip and Adam tell tales of how they were able to drive businesses forward with a proper QBR. Often helping businesses identify solutions to problems they did not know they had!

In part 3 of this series, we walk through a pragmatic approach to QBRs. What should we actually talk about during a QBR, specifically what topics and tools can you use to drive a truly strategic conversation with your clients, even if you are not a business strategy expert.

In Part 2 Skip and Adam talk in depth about how you can tell if you are actively listening to your client.

This is important because many people think they are listening to their clients when, in actuality, they are railroading the conversation. So what are the indicators that you are all on the same page and making money by working together?

If car salespeople treated their customers the way MSPs did...they would never sell anything.

No moment in a MSP's cycle shows this problem more than the QBR. So people are always hitting our site and material to learn "How do I run a QBR?"

Today we are still seeing people miss the point of QBRs and today we talk through one of the biggest issues that technical people have when doing QBRs.

Sometimes we think if we just work hard good things will happed. However, if you do not put order into a system it will just become more disordered. This is why many of you are stuck in firefighting mode.

2024 What is going to happen here? It is an election year, and we missed a recession, so what does this mean for consumer confidence? What about MSPs? What should we be focusing on with clients this year?