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Humanize IT
By Adam WalterTechnology
Humanize IT episodes
- 288 - MSP Advice: NetwerksWhat does 2024 have in store for MSPs? In our First MSP Advice podcast of the year we bring in Mike Giovaninni of Netwerks to discuss what 2024 has in store and advice of how to prepare your business for success.31 min
- 287 - Handling Interruptions
Interruptions are a way of life in engineering. However you also need to manage your time and projects. So how do you keep on track while managing triage?
It is not an easy answer that is for sure!In this episode, Skip and Adam talk through the tips and tricks on how they have dealt with balance in their engineering lives.
24 min - 286 - Proper AccountabilityMany leaders think accountability is all about having a stick to keep employees in line. However, accountability is more about measuring perceived value. Different people hold you accountable in different ways and if you are not aware of how they are measuring you, then you can work yourself to the bone without any appreciation.In this episode, Skip and Adam talk through what accountability actually means and how to use it to generate revenue and increase perceived value. As an added bonus your employees will become more loyal and customers will be much stickier!26 min
- 285 - Setting Business Pace
"If you always do what you have always done you will always get what you always have got"
In the past few episodes we talked through QBRs and having a plan. Today Skip and Adam talk through the importance of pacing. Having scheduled checkpoints throughout the year that follow up on the plan you create today. This means no procrastinating, that if you want to change and grow you need to make the change today.25 min - 284 - A QBR's True Purpose (Part 4)
Real world examples of what the results of a proper QBR are. In this episode Skip and Adam tell tales of how they were able to drive businesses forward with a proper QBR. Often helping businesses identify solutions to problems they did not know they had!
25 min - 283 - QBR's True Purpose (Part 3)
In part 3 of this series, we walk through a pragmatic approach to QBRs. What should we actually talk about during a QBR, specifically what topics and tools can you use to drive a truly strategic conversation with your clients, even if you are not a business strategy expert.
25 min - 282 - QBR's True Purpose (Part 2)
In Part 2 Skip and Adam talk in depth about how you can tell if you are actively listening to your client.
This is important because many people think they are listening to their clients when, in actuality, they are railroading the conversation. So what are the indicators that you are all on the same page and making money by working together?
28 min - 281 - QBR's True Purpose (Part 1)
If car salespeople treated their customers the way MSPs did...they would never sell anything.
No moment in a MSP's cycle shows this problem more than the QBR. So people are always hitting our site and material to learn "How do I run a QBR?"
Today we are still seeing people miss the point of QBRs and today we talk through one of the biggest issues that technical people have when doing QBRs.
25 min - 280 - A Bad Plan is Better Than No Plan
Sometimes we think if we just work hard good things will happed. However, if you do not put order into a system it will just become more disordered. This is why many of you are stuck in firefighting mode.
In this Episode Skip and Adam talk through how to find a plan, any plan and iterate to make it better over time. It doesn't have to be perfect today, it just needs to be SOMETHING.28 min - 279 - Happy New Year 2024
2024 What is going to happen here? It is an election year, and we missed a recession, so what does this mean for consumer confidence? What about MSPs? What should we be focusing on with clients this year?
In this quick episode, we forecast a little of the year as well as what we can expect out of an election year in the states as well as how to take advantage of this.20 min
About Humanize IT
From the publisher's feed
MSPs will bridge the gap between business and technology with Humanize IT — a fun, educational podcast that will keep your MSP relevant, maximize your value and help your clients see you as a trusted…
partner. In each episode, hosts Adam Walter, Skip Ziegler and other industry experts will show MSPs how to excel with a new, more conversation-based approach to technology!
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