A certainty in life is that we can unknowingly be toxic while having great intentions. In the case of MSPs we can set up client relationships for failure unknowingly with great intentions. One of these is not trusting our clients in ways that matter. In this episode, Skip and Adam talk through a hard topic regarding admin access and who really owns technical assets at a business. A simple mentality shift will reduce risk, build relationships and help reduce toxicity.

We tend to push our to-do list off until later or sometime thinking we will get to it then. However, when it comes to annual planning the year is deceptive since the last 2 months of every year are full of holidays, weather, and other people waiting until last minute to get their stuff done.

This makes things stressful and there is a better way that you have to do now. Tune in to this episode to find out what you need to do to avoid the trap of the last half of the year.

Many MSPs are simply seen as a reseller of technology and a service/maintenance organization. You need to re-define how your clients see you so that they can include you on the right conversations. Then when they have a business problem they will bring in their favorite advisors and ask their opinion on how to solve the problem.

In this episode Richard Bauer talks with Adam Walter about how he redefined client expectations in a simple way to make a larger impact.

As professionals, there are things you know in certain contexts. A desktop admin may be able to patch a cable in seconds from memory while a Server admin may have to look up the wire mapping. We tend to forget skills to make room for new skills This is not a bad thing, and is to be embraced.

Too often we get lost in good intentions. We fail not because we are being lazy, rather that we are not focusing on the right areas. You can spend a hundred hours working on the right thing when 1 hour on the right thing will bring improved client relationships.

In this episode, Skip and Adam talk about how to keep the focus on the Main Thing.

As IT engineers we constantly have to step outside our box, whether it is trying to understand structural engineering while pulling wires or building stable data centers. In this episode, Adam and Skip talk through how to deal with being the wrong kind of engineer as well as how to work together with different experts to become something greater.

CIOs can be a tricky position to define for MSPs as in some sense many MSP leaders have always been in a CIO role, however what that role meant has changed as their MSP evolves. Yes there is a CIO and what does it mean to act solely in a CIO role?

In this wrap-up episode, Skip and Adam talk through what the main thing is that many people miss when it comes to acting in a CIO role.

Part 2 of our series on MSP personas. We have the CISO which is a role that intertwines everything, we break down this role and what it is as well as what it is not.

In the last episode we talked through how MSPs have so many personas and hats to wear. This week we break down the CEO role and how to focus. What some of the distractions can be to working on your company as well as how to delegate the right activities to different personas.

If you are stuck in a leadership role with many hats...this is the series for you!