Humanize IT

So many MSPs seem to think they know exactly what their client's goals are and what they need. This is a key indicator that they are on the left side of the dunning-kruger effect graph.

The goal of business is the topic of this insigtful podcast that aims to help you get a grip on what your client's needs are and how to help them with their challenges.

Last episode we really boiled the conversation down to: The care and feeding of others and the care and feeding of ourselves. In this episode, Elizabeth talks about how to hold each other with curiosity. Don't assume you know what the person across the table; or even you need.

We are great at updating computers and maintaining them. So you would think it would be easy enough to apply maintenance to ourselves. In this insightful episode, Elizabeth Copland discusses how we tend to neglect ourselves and how to be just as mindful about our meat computers as we are about silicon computers.

Identifying Thought Leaders is hard. Sometimes it is easy to get swept up listening to a great speaker and confuse them for a thought leader. For reference see the TED talk on voice inflection.

In this episode Skip and Adam talk though what it means to be a thought leader, how to identify them in the tech space and how to leverage them to build your company and personal mindset.

In 2021 we began the merger process between Virtual C, Manged Services Platform and the birth of HumanizeIT. How is that going? What are the ups and downs of a merger and where do we go from here? All these things are discussed in our State of the union address!

Automation can be your best friend and save you hundred of hours. It can also be your worst enemy when overused and customer service takes a turn for the worse as you disengage with clients. How do you find the balance we talk about how to find the balance and use the right tool for the right job.

It is great when you drink your own kool-aid and have a lot of confidence in your own ideas, however, it is also hazardous.  To honestly know if your ideas are good we need to hear from outsiders.  This is the power of validation,  listen to this podcast to ground yourself and gain insight as to whether you are talking into an echo chamber or understanding whether your product and services provide actual value.

Kyle Christensen and Adam Walter continue the conversation of "What does Success look like?"  In the first session we talked about the problem of defining success. Now we talk about how to process our work and come up with a defined outcome of what success looks like for us individually.

How do you define success?  Do you know when you are moving towards your goal?  In this episode Adam and Kyle Christensen talk through how we view success for better or worse.

So we talked in part 1 about how  QBRs are more like QTRs and all the things wrong with this.  In this episode we talk through how and why to change your focus in these meetings. It will benefit both you and your client, you sell more projects and your client's business will grow.  Listen to find out how!