In 2021 we began the merger process between Virtual C, Manged Services Platform and the birth of HumanizeIT. How is that going? What are the ups and downs of a merger and where do we go from here? All these things are discussed in our State of the union address!

Automation can be your best friend and save you hundred of hours. It can also be your worst enemy when overused and customer service takes a turn for the worse as you disengage with clients. How do you find the balance we talk about how to find the balance and use the right tool for the right job.

It is great when you drink your own kool-aid and have a lot of confidence in your own ideas, however, it is also hazardous.  To honestly know if your ideas are good we need to hear from outsiders.  This is the power of validation,  listen to this podcast to ground yourself and gain insight as to whether you are talking into an echo chamber or understanding whether your product and services provide actual value.

Kyle Christensen and Adam Walter continue the conversation of "What does Success look like?"  In the first session we talked about the problem of defining success. Now we talk about how to process our work and come up with a defined outcome of what success looks like for us individually.

How do you define success?  Do you know when you are moving towards your goal?  In this episode Adam and Kyle Christensen talk through how we view success for better or worse.

So we talked in part 1 about how  QBRs are more like QTRs and all the things wrong with this.  In this episode we talk through how and why to change your focus in these meetings. It will benefit both you and your client, you sell more projects and your client's business will grow.  Listen to find out how!

Many engineers don't understand how to talk business in QBRs.  So they fall back on the familiar and talk about technical things. However, QBRs and strategy sessions are more about discovering what the business objectives are than about technical specifics.  

The knowledge you have today may not be useful tomorrow. It may become outdated or you might move to a new context or the tech you have might not be relevant. When this happens you have to let go of the old knowledge. Being deliberate about what you choose to know is key to staying focused and creative.  This episode covers how to transfer from one area of expertise to another.

There are fewer professions where the Peter Principle is more prevalent than engineering.  Just because you are a great engineer does not mean you will be a great leader.  In this podcast Skip and Adam discuss how to transition from engineer to leader. 

What is the biggest issue facing MSPs today?  In this episode Skip and Adam rant about how MSPs are being brainwashed into solving the wrong problems...all to get rewards they don't really want.

Check out this tough episode where Skip and Adam clearly define the largest issue facing every MSP today.