HVAC Know It All Podcast

In this episode of HVAC Know It All, host Gary McCreadie speaks with Matt Showers, a commercial-industrial HVAC professional and the host of Trade Therapy Podcast, about the effects of compulsive screen time, gaming, and other obsessive behaviors on family life. They discuss recognizing a problem, confronting the consequences of addiction, setting boundaries, and taking the first step toward getting help.

Matt shares how gaming became an ongoing problem during his marriage and why an ultimatum from his wife became his turning point. Drawing on his experience of rebuilding trust and changing his habits, he explains how honesty, visible boundaries, and a long-term focus on the kind of parent and partner he wants to be have shaped his approach.

• How recognizing the impact of compulsive behavior on family life can become the first step toward change.

• Why knowledge and sound measurement practices matter more than owning expensive tools.

• The importance of creating boundaries that reduce easy access to habits that can become compulsive.

• How honesty about setbacks can help rebuild trust and keep recovery efforts accountable.

• Why obsessive behavior can become harmful when it displaces sleep, food, work, or family responsibilities.

• How reaching out to a trusted person can start the process of finding appropriate support.

00:00 – Cintas Ad

02:45 – Community, social media, and calling out poor HVAC practices

05:21 – Matt's breaking point with compulsive gaming and screen time

08:23 – How addiction can take many forms, including work and learning

11:16 – The effects of obsessive behavior on basic needs and family responsibilities

17:05 – Why bottling up emotions can lead to a breaking point

20:04 – Matt's advice to reach out to a trusted person for help

This Episode is Kindly Sponsored by:

Cintas: https://www.cintas.com/hvacknowitall

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Podcast on:

Instagram: https://www.instagram.com/hvac_grammarian/

Guest Linktree: https://linktr.ee/Hvac.grammarian

Podcast Spotify: https://creators.spotify.com/pod/profile/trade-therapy/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Website: https://www.hvacknowitall.com

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

YouTube: https://www.youtube.com/@HVACKnowItAll

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of HVAC Know It All, host Gary McCreadie speaks with Matt Showers, a commercial-industrial HVAC professional and the host of Trade Therapy Podcast. They discuss putting real stories behind the topic, recognizing when peer support is not enough, managing screen and gaming habits, and responding to online negativity without feeding it.

Matt draws from his experience creating the Trade Therapy podcast and seeking therapy for his own screen addiction. He explains how professional support and future-focused exercises helped him reset priorities, set limits around gaming, and spend more intentional time with his family.

• How sharing personal stories can make mental health conversations in the trades more concrete and relatable.

• Why professional help may be necessary when a mental health challenge is beyond what a friend can help resolve.

• How phone games and immersive video games can become a distraction from family and other priorities.

• The value of setting a timer and stepping away from screens before they consume more time than intended.

• Why asking questions and seeking context is more constructive than attacking people online.

00:00 – Cintas Ad

04:03 – Matt explains why he started the Trade Therapy podcast

09:44 – Matt describes the pull of phone games and video games

12:02 – Therapy, future-focused exercises, and resetting priorities

21:35 – Why online attacks can be driven by attention and engagement

This Episode is Kindly Sponsored by:

Cintas: https://www.cintas.com/hvacknowitall

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Podcast on:

Instagram: https://www.instagram.com/hvac_grammarian/

Guest Linktree: https://linktr.ee/Hvac.grammarian

Podcast Spotify: https://creators.spotify.com/pod/profile/trade-therapy/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Website: https://www.hvacknowitall.com

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

YouTube: https://www.youtube.com/@HVACKnowItAll

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Jim Bergmann, President of measureQuick, and Director of New Product Development at Redfish Instruments Inc. about residential HVAC commissioning, reducing callbacks, and verified equipment operation.

Jim explains how airflow, static pressure, charging, and manufacturer installation requirements affect system longevity. He also discusses AI guardrails, diagnostic tools, repair options, and why HVAC businesses may benefit from more specialized roles.

• Why commissioning helps reduce callbacks and protect equipment.

• How airflow and static pressure affect system operation.

• What verified equipment operation includes for residential installs.

• Why technicians should follow manufacturer installation requirements.

• Where AI can support HVAC diagnostics and where human judgment remains necessary.

• How repair options can serve customers in a repair economy.

• Why specialized roles can strengthen installation and commissioning quality.

00:00 – Introduction to part two with Jim Bergmann

00:48 – Callbacks and commissioning for business owners

02:02 – Verified equipment operation for residential systems

07:19 – AI and the future of HVAC diagnostics

07:48 – AI as a tool for refining thinking

09:11 – AI guardrails and Measure Quick's use of measured data

13:16 – Repair options in a repair economy

17:24 – Specialized commissioning and technical efficiency roles

23:14 – Closing conversation on AI and HVAC

Follow our Guest Jim Bergmann:

• LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/

• Company LinkedIn: https://www.linkedin.com/company/measurequick-application/

• Company Website: https://measurequick.com/

Follow Gary McCreadie:

• LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

• Website: https://www.hvacknowitall.com

• Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

• Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

• LinkedIn: https://www.linkedin.com/in/furmanhaynes/

• WorkHero: https://www.linkedin.com/company/workherohvac/

• Instagram: https://www.instagram.com/workhero__/

In this episode of HVAC Know It All, host Gary McCreadie speaks with HVACR Educator Don Gillis of Gillis Coach about helping technicians adapt to digital tools and evolving equipment. They cover the shift from analog instruments to Bluetooth-enabled technology, the value of understanding mechanical fundamentals, and how to assess training resources before relying on them.

Don draws on experience in field service, service management, manufacturer work, and training to explain why technicians and counter staff need a stronger grasp of refrigeration fundamentals. His perspective connects real-world testing, tool calibration, and ongoing training to the changes technicians face with modern controls, EEVs, and new refrigerants.

• How to combine digital diagnostic tools with an understanding of the mechanical principles behind the readings.

• Why technicians teaching others need to stay current with the tools and technology used in the field.

• The importance of learning the refrigeration cycle so counter staff can have more useful technical conversations.

• How to evaluate online HVAC training by choosing sources that demonstrate sound knowledge and real-world mistakes.

• Why new components such as EEVs and variable-speed equipment require technicians to move beyond familiar routines.

• The difference between laboratory testing and field testing when manufacturers introduce new products.

[00:00] - Sponsor Ad: Factory Direct Filters

[00:42] - Introduction to Don Gillis & the Focus of the Episode

[02:25] – Don's early adoption of digital tools and Bluetooth technology

[06:46] – Why new technicians should train with current digital equipment

[08:44] – The decline of refrigeration knowledge at the supply counter

[11:50] – How refrigeration technology reaches residential HVAC systems

[12:53] – Accepting change and choosing reliable online training sources

[16:16] – Laboratory testing, field testing, and product release pressure

[19:10] – Closing discussion on scroll-compressor check valves

This Episode is Kindly Sponsored by:

Cintas: https://www.cintas.com/hvacknowitall

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

LinkedIn: https://www.linkedin.com/in/dongilliscom/

Company LinkedIn: https://www.linkedin.com/company/gillis-coach/

Company Website: https://gilliscoach.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/

LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Website: https://www.hvacknowitall.com

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

YouTube: https://www.youtube.com/@HVACKnowItAll

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of HVAC Know It All, host Gary McCreadie speaks with HVACR Educator Don Gillis of Gillis Coach about how HVAC training has changed from the field-based approaches of decades past. They examine apprenticeship experiences, knowledge gaps, digital learning tools, and how senior technicians can build confidence by involving apprentices in real troubleshooting.

Drawing on more than 30 years in HVAC, including roles with Emerson, Chemours, and as a service manager, Don shares how he developed his training approach. His experience teaching refrigerants, building science, weatherization, and technicians in the field informs his focus on practical learning, curiosity, and helping people advance in their careers.

• How involving apprentices in setup and troubleshooting can build confidence instead of treating them only as helpers.

• Why a senior technician should ask an apprentice for input when a diagnostic process stalls.

• The value of teaching a repeatable troubleshooting methodology so apprentices can identify missed steps.

• How digital resources can help apprentices find answers when the technician beside them does not know the answer.

• Why withholding knowledge can weaken training and limit a team's ability to solve problems.

• The importance of creating a respectful truck environment where apprentices can learn without unnecessary frustration.

[00:00] - Sponsor Ad: Factory Direct Filters

[00:43] – Gary introduces Don Gillis and the discussion on HVAC training

[02:31] – Don's path from Emerson and Chemours to coaching and curriculum development

[07:10] – How committing to an independent business changes fear into planning and excitement

[08:42] – Don's early field training experience and the value of learning alongside apprentices

[12:42] – How past training environments could be toxic or unsupported

[15:13] – Brand-focused training, broken school equipment, and learning from manuals

[20:41] – Using an apprentice's perspective to catch missed troubleshooting steps

This Episode is Kindly Sponsored by:

Cintas: https://www.cintas.com/hvacknowitall

Cool Air Products: https://www.coolairproducts.net/

Factory Direct Filters: https://www.factorydirectfilters.com/

SupplyHouse: https://www.supplyhouse.com/tm

Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest and His Company on:

LinkedIn: https://www.linkedin.com/in/dongilliscom/

Company LinkedIn: https://www.linkedin.com/company/gillis-coach/

Company Website: https://gilliscoach.com/

Follow the Host on:

LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/

LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc

Website: https://www.hvacknowitall.com

Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on:

YouTube: https://www.youtube.com/@HVACKnowItAll

Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce

Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Jim Bergmann, president of measureQuick, and Director of New Product Development at Redfish Instruments Inc. about commissioning as a business process. They cover preventive component replacement, technician tools, accurate measurements, callback costs, and creating consistent field procedures.

Jim explains how missing or inconsistent tools can lead technicians to guess at system performance. He also discusses using standardized truck layouts, tool allowances, and commissioning processes to improve diagnosis and reduce callbacks.

• How proactive capacitor and contactor replacement can reduce callbacks.

• Why higher-quality replacement components may support preventive maintenance.

• Which commissioning issues commonly affect duct leakage, airflow, and refrigerant charge.

• How to verify that technicians have accurate, appropriate diagnostic tools.

• Why standardized tools and measurement methods improve field consistency.

• How callback costs extend beyond technician wages and truck expenses.

• Why tracking callbacks and building repeatable processes supports business growth.

00:00 – Introduction to Jim Bergmann

00:58 – Preventing callbacks through maintenance

02:47 – Capacitor quality, heat, and failure patterns

04:25 – Scheduled capacitor and contactor replacement

06:02 – Commissioning from a business owner perspective

11:15 – Calculating the financial cost of a callback

11:38 – Why airflow measurement matters before charging

15:21 – Tool allowances and technician accountability

15:57 – Building consistency with a tool co-op

19:11 – Why small businesses should track callbacks

20:00 – The reputation and labor costs of poor-quality work

Follow our Guest Jim Bergmann:

• LinkedIn: https://www.linkedin.com/in/jim-bergmann-2968178/

• Company LinkedIn: https://www.linkedin.com/company/measurequick-application/

• Company Website: https://measurequick.com/

Follow Gary McCreadie:

• LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

• Website: https://www.hvacknowitall.com

• Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

• Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

• LinkedIn: https://www.linkedin.com/in/furmanhaynes/

• WorkHero: https://www.linkedin.com/company/workherohvac/

• Instagram: https://www.instagram.com/workhero__/

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Bill Spohn, Founder & CEO of TruTech Tools, LTD, who brings 38 years of experience in the HVAC industry. They discuss applying EOS, the Entrepreneurial Operating System to business operations. They cover meeting rhythms, transparency, core values, and ways smaller HVAC companies can adapt structured operating practices.

Bill shares how TruTech Tools organizes functional departments, uses regular meetings to solve issues, and makes financial information visible while protecting sensitive HR details. He also discusses resources for owners who want to begin implementing EOS on their own.

• How EOS meeting rhythms can scale across functional departments.

• Why weekly leadership meetings should focus on solving issues.

• How to adapt EOS practices for small HVAC businesses with field teams.

• Where to draw the line between transparency and confidential HR information.

• How financial visibility can connect departments to profit sharing.

• Why core values can help employees make day-to-day decisions.

• How to start implementing EOS with books, free resources, and outside guidance.

00:00 – Introduction

00:52 – Using EOS from 12 to 200 employees

01:29 – Functional departments and cascading decisions

02:25 – Meeting cadence at TruTech Tools

04:27 – Adapting EOS for small HVAC businesses

06:41 – Open-book accounting and employee empowerment

08:46 – Organizing the business to reduce noise

11:46 – The book Traction and EOS resources

13:30 – Final advice for implementing EOS

14:15 – Closing remarks

Follow our Guest Bill Spohn and his companies:

• LinkedIn: https://www.linkedin.com/in/billspohn/

• Company LinkedIn: https://www.linkedin.com/company/trutech-tools-ltd/

• Company Website: https://trutechtools.com/

Follow Gary McCreadie:

• LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

• Website: https://www.hvacknowitall.com

• Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

• Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

• LinkedIn: https://www.linkedin.com/in/furmanhaynes/

• WorkHero: https://www.linkedin.com/company/workherohvac/

• Instagram: https://www.instagram.com/workhero__/

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Eric Ruggles, Director of Engineering at Ritchie Engineering Co., Inc. (YELLOW JACKET), to discuss charging A3 flammable refrigerants with Yellowjacket's hydrocarbon charging kit. They cover assembling the charging setup, pre-filling hoses before weighing in a critical charge, and using a gas retention valve to reduce refrigerant loss during connections and disconnections.

Ruggles brings Yellowjacket's equipment perspective to the practical handling of A3s and A2Ls. He explains why hose volume, non-sparking vacuum-pump components, recovery-machine safety, equipment labeling, and technician precautions matter when working with flammable refrigerants.

• How to pre-fill a charging hose with refrigerant and re-zero the scale before charging a critically charged system.

• Why small-diameter hoses help reduce the amount of residual refrigerant left in a charging setup.

• How a Schrader core depression valve can connect to a system before opening the core and limit refrigerant loss during removal.

• Why technicians should take A3 safety precautions when a small refrigeration unit does not clearly identify its refrigerant.

• How brushless or sealed motors, non-sparking switches, and integrated cords reduce ignition risks in A2L-compatible vacuum pumps.

• Why recovery machines require proper equipment because they handle a continuous flow of flammable refrigerant and involve refrigerant connections.

"You can screw this on without letting any gas out of the system or without impacting the system at all." – Eric Ruggles

"Then you have a fully filled line set before you even charge the system at all, and that's what you're starting with." – Eric Ruggles

"The motors have to be changed typically to brushless DC or completely sealed motors from an AC perspective." – Eric Ruggles

"You can't have any sparking at the vacuum pump or recovery machine when we're in an environment that could have an A2L or an A3 flammable refrigerants." – Eric Ruggles

"Recovery machines are more critical, making sure that you're using the proper equipment." – Eric Ruggles

[00:00] - Sponsor Ad: Factory Direct Filters

[00:43] - Introduction to Eric Ruggles & the Focus of the Episode

[02:15] - Eric begins demonstrating the A3 charging setup

[03:58] - Charging the System

[05:37] - Gas Retention Valve Purpose

[06:37] - Non-A3 Charging Setup

[09:33] - Why R290 Cylinders Are Small

[11:00] - A3 Refrigerant Safety

[13:04] - A2L Vacuum Pump Requirements

[16:18] - Identifying A3 Refrigerants

[19:00] - Where To Reach Out to Eric

This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest Eric Ruggles and His Company on:

LinkedIn: https://www.linkedin.com/in/eric-ruggles-28a84424/

Company LinkedIn: https://www.linkedin.com/company/ritchie-engineering-co-yellow-jacket-/

Company Website: https://yellowjacket.com/

Follow the Host on: LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Eric Ruggles, Director of Engineering at Ritchie Engineering Co., Inc. (YELLOW JACKET), to discuss charging A3 hydrocarbon refrigerants, including R290 and R600A. They compare A3 and A2L flammability, cover ventilation and system purging, and explain safe pinch-off, charging, and leak-checking practices for hydrocarbon equipment.

Ruggles brings YellowJacket's product perspective to the discussion of its hydrocarbon charging kit, including the scale, bottle stand, puncture valves, hoses, and pinch-off tool. His guidance connects the kit's features, bottle compatibility, and O-ring setup to the practical steps technicians use when servicing A3 systems.

• How ventilation reduces the flammability risk when working with A2L refrigerants in open or well-ventilated areas.

• Why A3 refrigerants require a full purge and attention to where discharged gas can collect before a torch is lit.

• How residual R290 can create a flame at a leak point during brazing if refrigerant remains in the system.

• The importance of keeping a pinch-off tool clamped on the copper until the brazed joint has cooled.

• How to leak-check the pinched section before brazing to confirm refrigerant is not escaping.

• Why removing one O-ring from the bottle valve may be necessary for compatibility with certain refrigerant cylinders.

• "When it comes to A2Ls, ventilation is key." – Eric Ruggles

• "Recovering is difficult with A3s, just with the flammability concerns and then compressing it back into small canisters." – Eric Ruggles

• "As soon as you take the tool off, the copper's able to relax and then you can open up." – Eric Ruggles

• "It should work with every bottle out there." – Eric Ruggles

[00:00] - Sponsor Ad: Factory Direct Filters

[00:42] - Introduction to Eric Ruggles & the Focus of the Episode

[03:01] - Difference between A3 Refrigerants and A2Ls

[04:22] - How Flammable Is R290 When Working on a Leaking System?

[05:05] - Importance of Fully Purging Residual Refrigerant Before Brazing

[07:58] - Reason Behind Some A3 Systems Now Using Service Ports

[10:22] - What's Included in the Yellow Jacket Hydrocarbon Charging Kit?

[13:08] - How Does the New Scale's Auto-Off Feature Work?

[13:48] - The Type Of O-Ring Required for an R290 Refrigerant Cylinder

This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!

Follow the Guest Eric Ruggles and His Company on:LinkedIn: https://www.linkedin.com/in/eric-ruggles-28a84424/ Company LinkedIn: https://www.linkedin.com/company/ritchie-engineering-co-yellow-jacket-/ Company Website: https://yellowjacket.com/

Follow the Host on: LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcasts: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Bill Spohn, Founder & CEO of TruTech Tools, LTD, who brings 38 years of experience in the HVAC industry. They discuss the Entrepreneurial Operating System (EOS), including meeting structure, decision-making, core values, accountability, and culture.

Bill shares how TruTech Tools introduced EOS practices, used a Vision Traction Organizer, defined roles through the GWC framework, tracked leading indicators, and approached leadership succession.

• How EOS uses a two-page Vision Traction Organizer to guide business planning.

• Why regular meetings with clear agendas improve leadership communication.

• How to define core values through a keep, kill, and combine process.

• What the GWC framework means for assigning people to the right roles.

• Why quarterly conversations can support accountability and feedback.

• How leading indicators can help teams anticipate future performance.

• How structured meetings can help leaders identify, discuss, and solve issues.

00:00 – Introduction

01:14 – Discovering the Vision Traction Organizer

03:10 – Early EOS practices at TruTech Tools

04:29 – Implementing EOS and defining core values

07:32 – EOS impact on roles and accountability

10:57 – Quarterly conversations and giving people grace

13:27 – Defining culture through actions and process

16:57 – Succession planning and reducing Bill's day-to-day role

20:00 – Why Billy Spohn would not take over without EOS

20:22 – Visionary and integrator roles

22:55 – Identify, discuss, and solve meeting issues

23:51 – Using 90.io for EOS meeting preparation

Follow our Guest Bill Spohn and his companies:

• LinkedIn: https://www.linkedin.com/in/billspohn/

• Company LinkedIn: https://www.linkedin.com/company/trutech-tools-ltd/

• Company Website: https://trutechtools.com/

Follow Gary McCreadie:

• LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/

• Website: https://www.hvacknowitall.com

• Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/

• Instagram: https://www.instagram.com/hvacknowitall1/

Follow Furman Haynes:

• LinkedIn: https://www.linkedin.com/in/furmanhaynes/

• WorkHero: https://www.linkedin.com/company/workherohvac/

• Instagram: https://www.instagram.com/workhero__/