ILTA Voices

Description: Join us for part two of this continued discussion on

metrics and their uses in both law firms and legal departments to

illustrate value. Not simply a matter of profitability versus

efficiency, there are a variety of perspectives to consider in

determining the best methods and benchmarks for every department and

firm to utilize in creating, sustaining and even growing a successful

relationship.

From the original ILTACON 2015 session description: Law departments are

starting to run like businesses, with that comes an increased emphasis

on measuring performance against business goals. Collaboration in the

development of shared metrics is essential to drive effective

relationships and best-in-class legal operations. How can law firms and

legal departments work together to promote mutually beneficial

technology and metrics? What data points do law departments and firms

care about now; what will they care about in 2020?

Speakers:

John "Jack" Thompson is the Supervising Technology

Project Manager for UPS Corporate Legal Department Operations. He is a

specialist in implementing legal software applications and developing

process improvement programs for operational efficiencies with corporate

legal departments, utilizing Six Sigma methodologies for effective

change management. Besides technology implementations and information

management projects, Jack has developed legal cost and efficiency

analytic models for corporate counsel to harmonize workflow metrics with

law firm business partners, generating improved relationship management

and cost savings efficiencies. Previously, he was a legal operations

manager with Purdue Pharma, LP for over 10 years, specializing in

matter/spend management operations, IP asset management, contract system

and process management, and e-discovery project management. Jack is the

ILTA Program Council member for corporate and government legal

department relationships, and has contributed to several knowledge

sharing initiatives, including panels and publications sponsored by ILTA

and ACC.

David Cunningham is the CIO of Winston & Strawn,

with accountability for creating a competitive edge for the firm using

technology, information and business processes. His areas of

responsibility include information technology, information risk

management, research, legal analytics, practice and client services,

project management, information working practices, e-discovery, records

and docket for 1,800 users across 19 offices. David was previously an

owner and head of the strategic planning practice of Hildebrandt Baker

Robbins, where he audited and assisted over 200 law firms around the

world in 20 years.

Description: Join us for this series of podcasts as we interview the

"short-list" nominees for and the winner of ILTA's Technology Support

Professional of the Year award, presented at ILTACON 2015. In this

second session, we are pleased to have with us award winner Jennifer

Cuenot from Shearman & Sterling.

ILTA's Distinguished Peer Awards program recognizes ILTA peers who have

delivered great business value and transformational impact through their

innovations and implementations or have been champions in specific

areas of focus for their organizations. Individual awards focus on

individual ILTA law firm and law department members who demonstrate

exceptional accomplishments and leadership within their organizations.

The Technology Support Professional of the Year award recognizes an

individual who has demonstrated superior service in providing attorney

and staff support in roles that require specific technical proficiencies

focused on training and support, technical or engineering disciplines,

or any role that creates high touch-points for the actual implementation

and support of the technology within their organization.

Speakers:

Pamela Hart manages Hunton & Williams's technology

training and staff professional development programs across global

locations. With over 15 years of experience educating lawyers and legal

staff on the effective use of technology, she has initiated several

successful programs such as IT coaching, skills assessment and online

learning, resulting in dramatically improved legal team collaboration

and client service. Pamela was the recipient of ILTA's Technology

Support Professional of the Year award in 2014.

Jennifer Cuenot

oversees the delivery of cost-effective training for Shearman &

Sterling's partners, associates, practice group and administrative

leadership, and management across 18 global locations. She conducted

focus groups in three countries to understand technology needs and

experiences, and subsequently established programs and practices to

provide improved tools and access to technologies to drive performance

and operational improvements. A highly collaborative leader, Jennifer

works with the firm's administrative leadership, partners, attorneys and

legal professionals to understand needs, and provides consultative

advice to all departments to improve their training efforts. Jennifer's

business conduct and commitment to excellence are apparent in all her

interactions with diverse groups of professionals. She is skilled in

gaining stakeholder buy-in for the adoption of new ideas, supporting her

recommendations with feedback from constituents and data.

Description: Is the ISO designation right for you and your firm?

Find out in this installment of our podcast series on industry-related

certifications, as Daniel Nottke speaks with ILTA member Tony Cordeiro

about the benefits of a firm holding the ISO certification.

Speakers:

Daniel Nottke is the Chief Information Officer for

Kirkland & Ellis LLP, a 100-year-old law firm whose lawyers spawn

innovations to address clients' challenges. Since joining the firm in

2008, Dan has led the transformation of the information technology

department from a decentralized team to a fully centralized Information

Technology Infrastructure Library-based high performing organization. He

is currently leading the creation of a technology strategy to set a

clear road map for all technology initiatives and spends for the next

three years.

Tony S. Cordeiro is the Chief Information Officer

for White & Case, where he heads the global technology services

group and oversees all global technology supporting 39 offices in 26

countries. He is a Certified Information Technology Professional with

extensive experience in directing the strategic technology planning and

operations, records, conflicts, practice support and knowledge

management functions in large accounting and legal multinational firms.

Tony spent a large part of his career as a business practitioner serving

external clients, developing important skills in legal technology

management, financial audit, business advisory, business systems

development and system selection experience in a number of sectors.

Description: Is the Certified E-Discovery Specialist (CEDS)

designation right for you? Find out in this installment of our podcast

series on industry-related certifications, as Janice Jaco speaks with

fellow ILTA member Sherry Hicks from SunTrust Banks about the benefits

of holding the CEDS certification.

Speakers:

Janice Jaco is the E-Discovery Project Manager at

Keesal, Young & Logan, where she brings creative solutions to

data‐intensive challenges and supports the efficient delivery of

outstanding e-discovery, legal project management, ESI consulting and

technology services to clients. She is an ACEDS Certified E-Discovery

Specialist with extensive experience managing large‐scale e‐discovery

collections in state and federal courts, and in SEC enforcement actions

and DOJ investigations. Janice holds numerous certifications and is one

of a small team of professionals steering the e-disclosure/e-discovery

group of the Legal Technology Core Competencies Certification Coalition

(LTC4), charged with defining competency standards for attorneys and

paraprofessionals in the broad spectrum of skills required to measure

e-discovery competency. She is the recipient of ACEDS' prestigious 2015

E-Discovery Person of the Year award.

Sherry C. Hicks began

working with law firms as a network engineer in 1995. After spending a

decade as a litigation support consultant, she grew her expertise by

spending four years working as a litigation support specialist in-house

with a law firm. In 2012 she left the law firm and has spent her time

since then as an e-discovery analyst in two major corporations. Sherry

is a well-rounded and highly seasoned e-discovery professional with a

balance of technical and interpersonal skills.

Description: Join us for a continued discussion on metrics and their

uses in both law firms and legal departments to illustrate value. Not

simply a matter of profitability versus efficiency, there are a variety

of perspectives to consider in determining the best methods and

benchmarks for every department and firm to utilize in creating,

sustaining and even growing a successful relationship.

From the original ILTACON 2015 session description: Law departments are

starting to run like businesses, with that comes an increased emphasis

on measuring performance against business goals. Collaboration in the

development of shared metrics is essential to drive effective

relationships and best-in-class legal operations. How can law firms and

legal departments work together to promote mutually beneficial

technology and metrics? What data points do law departments and firms

care about now; what will they care about in 2020?

Speakers:

John "Jack" Thompson is the Supervising Technology

Project Manager for UPS Corporate Legal Department Operations. He is a

specialist in implementing legal software applications and developing

process improvement programs for operational efficiencies with corporate

legal departments, utilizing Six Sigma methodologies for effective

change management. Besides technology implementations and information

management projects, Jack has developed legal cost and efficiency

analytic models for corporate counsel to harmonize workflow metrics with

law firm business partners, generating improved relationship management

and cost savings efficiencies. Previously, he was a legal operations

manager with Purdue Pharma, LP for over 10 years, specializing in

matter/spend management operations, IP asset management, contract system

and process management, and e-discovery project management. Jack is

currently the ILTA Program Council member for corporate and government

legal department relationships, and has contributed to several knowledge

sharing initiatives, including panels and publications sponsored by

ILTA and ACC.

Connie Brenton is Chief of Staff and Director of

Legal Operations at NetApp Inc., where she has created an innovative and

best-in-class legal department. Since she joined the company, the legal

department has been the recipient of three IC10 Innovation Awards,

named Best Legal Department in 2014 and recognized as an ACC Value

Champion. Previously, Connie served as managing counsel at Oracle,

supporting a 300-person global legal organization, and was the senior

director, deputy general counsel and chief of staff to the general

counsel at Sun Microsystems. She actively contributes to the legal

operations community, is a founding member of the Bay Area Corporate

Legal Operations Consortium (CLOC) and writes a technology column for

InsideCounsel. Connie was selected as one of 100 Women of Influence in

Silicon Valley in 2014, was named one of the top 10 Deputy General

Counsel in 2012, and in June 2015 she was recognized as Legal Department

Manager of the Year.

Description: Join us for this series of podcasts as we interview the

"short-list" nominees for and the winner of ILTA's Technology Support

Professional of the Year award, presented at ILTACON 2015. In this first

session, we are pleased to have with us nominee Maritta Terrell from

Lloyd Gosselink Rochelle & Townsend.

ILTA's Distinguished Peer Awards program recognizes ILTA peers who have

delivered great business value and transformational impact through their

innovations and implementations or have been champions in specific

areas of focus for their organizations. Individual awards focus on

individual ILTA law firm and law department members who demonstrate

exceptional accomplishments and leadership within their organizations.

The Technology Support Professional of the Year award recognizes an

individual who has demonstrated superior service in providing attorney

and staff support in roles that require specific technical proficiencies

focused on training and support, technical or engineering disciplines,

or any role that creates high touch-points for the actual implementation

and support of the technology within their organization.

Speakers:

Pamela Hart manages Hunton & Williams's technology

training and staff professional development programs across global

locations. With over 15 years of experience educating lawyers and legal

staff on the effective use of technology, she has initiated several

successful programs such as IT coaching, skills assessment and online

learning, resulting in dramatically improved legal team collaboration

and client service. Pamela was the recipient of ILTA's Technology

Support Professional of the Year award in 2014.

Maritta Terrell

is a Trainer and Help Desk Specialist at Lloyd Gosselink Rochelle &

Townsend, where she has worked for over a decade. She has been an

active ILTA volunteer for many years and is the Vice President of

Education at Toastmasters International - West Austin II Club.

Previously, she was a school teacher and librarian. In 2015, Maritta was

nominated for ILTA's Technology Support Professional of the Year award.

Description: Is the ISO designation right for you and your firm?

Find out in this installment of our podcast series on industry-related

certifications, as Daniel Nottke speaks with Michael Johnson of Security

GRC2 about the benefits of holding the ISO certification.

Speakers:

Daniel Nottke is the Chief Information Officer for

Kirkland & Ellis LLP, a 100-year-old law firm whose lawyers spawn

innovations to address clients' challenges. Since joining the firm in

2008, Dan has led the transformation of the information technology

department from a decentralized team to a fully centralized Information

Technology Infrastructure Library-based high performing organization. He

is currently leading the creation of a technology strategy to set a

clear road map for all technology initiatives and spends for the next

three years.

Michael Johnson from Security GRC2 has over 30

years of experience in the security profession and is certified in

physical and information security management. He has worked with over 35

law firms in the implementation, operations and certification of ISO

27001 information security management systems. Michael was an

information security practice leader in the professional services

organization of a large information technology services company. In this

role, he had senior management responsibility for a team providing IT

security policy, program and technical assessment, implementation and

response consulting services.

Most organizations have adapted to the new normal of supporting

employee-owned devices and providing the tools necessary for lawyers and

staff to work when away from the office. As more people make the

transition to working remotely more than in a traditional office, there

are implications that need to be addressed. We had three of your ILTA

peers share their thoughts on how to make a remote workforce really

work. You can read the article that includes all three perspectives in

the Fall 2015 edition of Peer to Peer. Here is the full interview with Paul Wittekind, ‎Director of Information Technology Services

at Porzio Bromberg & Newman P.C.

Most organizations have adapted to the new normal of supporting

employee-owned devices and providing the tools necessary for lawyers and

staff to work when away from the office. As more people make the

transition to working remotely more than in a traditional office, there

are implications that need to be addressed. We had three of your ILTA

peers share their thoughts on how to make a remote workforce really

work. You can read the article that includes all three perspectives in

the Fall 2015 edition of Peer to Peer. Here is the full interview with Sandy Mikita, Information Technology Project Manager at

Eckert Seamans Cherin & Mellott, LLC.

Most organizations have adapted to the new normal of supporting employee-owned devices and providing the tools necessary for lawyers and staff to work when away from the office. As more people make the transition to working remotely more than in a traditional office, there are implications that need to be addressed. We had three of your ILTA peers share their thoughts on how to make a remote workforce really work. You can read the article that includes all three perspectives in the Fall 2015 edition of Peer to Peer. Here is the full interview with Andy Jurczyk, Chief Information Officer at Seyfarth Shaw LLP.