Sarah Butt (Principal Engineer, Centralized Incident Response, Salesforce) and Vrai Stacey (Staff Software Engineer, Google) join hosts Steve McGhee and Jordan Greenberg to dive into incident response—particularly tooling and software for reliability incidents. Tune in for an in-depth discussion on topics such as the importance of communication and collaboration during incidents, and the role of tooling in supporting incident response processes. Sarah and Vrai also share personal takeaways from incidents they have experienced.