You saw the title of this video. It's how
to be a better listener. And I mean what
can we talk about in such a short video
to actually improve listening. Well
Valerie's got 5 strategies that she's
going to share on how we can become better
listeners. Where do we begin? This is a
good topic. -Well, I'm just going to sit back
and listen. Right? -What!? -You tell me. No, I'm
just kidding.
No. So, becoming a better listener is
something that I think all of us could
really stand to improve upon. It's... It's a
struggle, right? I mean anytime there's a
lull in the conversation almost everyone
in the room is waiting to just jump in
and give their opinion. Money and I work with
lots of professional speakers. -Yes. -That's
what... That's what we love to talk.
So, yeah. What's... What are some key
strategies that we can really do to
be better at listening. -Yeah. Well, so one
of the things that I really encourage
people to do is to take time. I think if
you take some time intentionally to
listen, you will get better at it. I mean
you will find that you are developing
that more and more when you're face to
face with people. And when I say take
time, a lot of times this means just
taking the time to pay attention to
what's going on in your surroundings. I
like to... I like to make the habit of
leaving 5 minutes early from
something or for something. So, that I'm
not rushing to get somewhere. And that
just allows me just a few extra moments
to be paying attention to what are
people saying around me, what needs doing
walk across when I'm walking from my car
to the store. When I'm walking into my
house. Are there things around me that
I'm normally moving so fast that I'm not
even paying attention to? In business
though, taking time also means paying
attention to what's going on and being
said without my industry or even my
brand. And social listening is
actually something that you can pay
companies to just do. They will just pay
attention and be watching for when your
brand is being mentioned. Now usually
it's bigger brands that pay a lot of
attention to social listening. For
smaller brands, this can be as simple as
just paying attention to what the
comments are, the message is, what kinds
of things are being said when you do a
search. -I never heard of that phrase.
Social listening. -The social listening.
Yeah, it's just paying attention to what
are people saying. So especially if
you're dealing with maybe some bad press
related to your brand, you want to be
paying attention big-time to what people
are saying. Now, if you're launching
something new, listening can be really
helpful because you can get a pulse on
what people are looking for in your
service or your product. Pretty cool. So,
that makes me think of Google Alerts.
Maybe sitting out.... Somebody's put my
name or my company name or something out
there, yeah. -Yeah. Always have Google Alert
set up. And a lot of social media
management tools not only allow you to
schedule posts but they also allow you
to watch for whenever your brand's
are tagged or mentioned in social media
posts. So, especially in places like
Twitter and Instagram where there might
be a lot of things coming in you could
easily miss, it's really nice to have a
software that's tracking that stuff for
you. -Okay, so now how does that... Let's just
talk about how that applies individual
like if I'm having a conversation with
somebody. How can I take more time
listening? Is it just... You know,
white-knuckling it or like i know i want
to talk but I've got a busy home I hold
my time. -Well, have you ever tried just
for the fun of it seeing if you could
have those awkward silences? And give that
extra split second before you respond to
something? It's kind of a fun practice to
have. And just to go into maybe one night
at a party, you plan to just kind of have
that extra little pause. Sometimes that
can be really effective because when
they realize that you actually say
something
that you're... Then it must be important.
The other thing I like to do at parties
and with some social and instances, is
I try to go into it where I don't do
this all the time. But every once in a
while, I will go into a social
interaction with someone and say, "You
know what? I want to ask more questions
to them than they ask of me." I want them
to be talking more than they than I'm
talking. So, this is really fun in
business scenarios or networking
scenarios. Because people like talking
about themselves. And so if you can get
someone talking about themselves, you
give them this feeling of, "Wow, they
really like me." And you actually leave
with a much higher impression or they
leave with a much higher impression of
you than if you had done a lot of
talking about yourself. -So, made me think
of maybe I'll go to an event or
something with a buddy that we're
going to have a competition and you can get
that who can be asking the most
questions. Maybe we keep tally marks that
way we pay attention to it. -Yeah. -You know,
it's really fun. This... This works maybe
for kids more than adults. But if you're
really introverted and shy, this could
work for you too. But I was at a party a
couple weeks ago and the dad of the
adult children all grown and adults now.
He said when his kids were young, they
had a lot of business types of parties
at their house where was a lot of adults
and very few other kids. And he told his
kids, "I will pay you a quarter for every
person you can name and tell me
something intelligent about them from
your conversation." And so, their kids
learned how to talk to adults and engage
them in conversation because they were
making money from it. Isn't that fun? -All
right. So, we spent a lot of time on that
first ingredient. What would you say is a
second ingredient to listening? -The
second ingredient is to go deeper. The
reality is you can go deep with anyone.
It's just a matter of finding the right
questions to ask.
And be willing to potentially go into
some uncomfortable conversations. Now, of
course you're going to make some judgment
calls as to when it's the right scenario
for that. The deeper you go with someone
the more the other person will feel like
they have been heard. And so, the more
questions you can ask that require them
to actually explain themselves versus a
yes-or-no question really open yourself
up to going deeper with people. -Okay, I
like that. Alright. What is key number
3? -Okay. So, the next key is to listen
with your whole body. A
lot of times people... You know, they like
to be maybe on their phone. They've got
their arms crossed. They've got their
body turned or they're looking beyond
you to see who walked in the room
instead of looking you straight in the
eye. Being fully engaged not being on
your phone. Those are all very simple
things you can do to show someone that
you actually are paying attention.
There's a lot that is said without
saying any words. And so that nonverbal
communication that you're sending to
someone is extremely important. So, yeah.
Avoid distractions especially with the
smart phone. -So, I know a couple people
who are experts in body language and
anytime that teach me something, I then
become self conscious. Conscious of that
thing. So one of the things is I
guess the direction my shoes are
pointing. So, if I'm standing and I my
shoes are pointing to you, that means I'm
I'm interested. But if my shoes start
pointing towards the door it's like, I
guess subconsciously I'm telling you, "I'm
kind of ready to leave." -Yeah. You know,
that's just makes me think of, "Okay. I got
to pay attention to what my body is
saying other than what I'm actually
vocally saying." -Right. -Okay. -Yeah. -Alright.
What is secret number 4?
-Okay. Secret number 4 is actually to
be very slow to respond. So this is very
similar to the first one where you're
taking time but you by being slow to
respond, it tells the other person that
you are actually processing the
information that they have given you.
Whether it's a professional conversation
or it's a personal conversation. The
slower you can be to respond is really
beneficial. And it allows you to
actually have some intelligent responses
instead of just quickly feeling like you
need to fill that awkward silence. So, I
know it's hard but be slow to respond.
And one of the best things too is being
careful about how fast you're responding
on social media. You know, comments on
YouTube anything like that. We have the
ability to take a big deep breath before
we respond to something because I don't
know about you but every once in a while
I'm moving so fastm I miss read some
emails. I will miss read comments and
I'll go back and look at them and think,
"Oh, I'm glad I didn't respond in in anger
to that because they actually didn't...
They weren't trying to be snarky.
But I first read it as..." So, sometimes
you need to take a big deep breath and
realize, "Okay. I'll come back to this in a
few minutes."
It's okay. People don't always expect
that you're right in front of your phone
or right in front of that social media
platform. -So, I like that. I find that
that's... That's really applicable to me.
When I'm in person, I'm typically very
kind. But when I am... I get i like the word
snarky. When I get a snarky email or
comment or something, I feel like, "I got
to defend myself." But with social media, I
can... I can take some time to like read it.
Like "No, I better not say that in a
recent. Go back." So, that's... That certainly
applies to social media or email. Yeah.
-Yeah, for sure. I think we all struggle
with it. -Alright. What is method number
5 to listening? -So, this is really
important when it comes to building a
brand online and it involves monitoring
the trends. So, when you're listening and
trying to build influence online, you
want to be paying attention to what is
going on in your industry. What are
people talking about, what are people
concerned about, what questions do people
have. And so if you're monitoring those
trends, you're able to know exactly what
to speak into and you can be a lot more
strategic. And I know you monitor trends
that are regular
basis by doing keyword research. So, you
before you create any videos, you are
listening first to see what is trending
that we should speak into and educate
people on. It's the same thing in any
other spot in digital marketing. And as
you're trying to build that digital
influence, it's really important. And that
that brought to mind. Actually when I'm
having a conversation with an individual.
If I had... If I had gone to their profile
say on Facebook and I knew that they had
went on an adventure in Europe or there
was a family event or something and when
were in conversation, I bring it up, I bet
they... They're going to feel heard. Maybe, yeah.
I bet they're going to feel heard or felt
valued that, "Wow, he actually follows me
on social media." -Yeah. They're going to know
you care if you're paying attention to
what's going on. And honestly, Facebook
friends lists are one of my favorite
tools to be able to do exactly what
you're talking about.
-Thank You Valerie. I appreciate your
showing the 5 nuggets to learn to
listen better. Definitely want to
recommend her book to you. This is
Valerie Morris, We're All Ears. You can
find this on Amazon. And you didn't
mention keyword research. So I'm going to
offer my keyword research guide for free.
Keyword research is so important because
if you do it before filming, your videos
will rank day one on YouTube. So if you
click the link below, you can get access
to that. And of course, be sure to
subscribe. See you tomorrow.