How important is collaboration and diversity in corporate leadership? Many leaders have demonstrated the importance of these concepts throughout the years. In this podcast, one of our women leaders, Uma Sankar discusses the importance of collaborative leadership.

Big picture thinking:Leaders should possess the ability to see the long-term picture.

Adaptability: Leaders must be able to keep calm and quickly change course as needed.

Clear communication:Leaders must be able to articulate well and keep the conversations structured and focused.

Telecom fraud risk is becoming greater every day. We have seen several fraud trends in the recent past. The podcast discusses the following key aspects:

Are bots alone capable of automating a complex business process? It may sound like a feasible option, but in practical sense, bots require human intervention to complete most business process steps. In his third podcast, Gopal Kulkarni, the head of Technology Solutions Group at Infosys BPM gives in-depth idea into the human-bot collaboration aspect.

• Automation of a majority of jobs is inevitable, but human intervention will always be valuable.

• Newer jobs will be created along with employee reskilling, to ensure continued delivery of superior customer experience.

• Two categories of automation are unassisted and assisted automation.

The COVID-19 pandemic has had a significant impact on the area of customer experience. One of the most impacted industries due to this has been the e-commerce industry, which has seen a substantial increase in sales, especially in the US. In this podcast, Shyam Rao talks about the evolution of customer experience, the pandemic’s influence on it, and how has Infosys BPM responded to it, specifically in eCommerce.

Retail and CPG was an industry that was hit hard by the COVID-19 global pandemic. But the recovery in the industry and the innovative digital transformation initiatives have helped companies globally. In this podcast, our AVP Sreekant Natarajan talks about the pandemic’s effect on the industry and the digital transformation initiatives that empowered recovery.

In this podcast, one of our eminent women leaders Srimathi K Swamy discusses how the corporate leadership is influenced by diversity and perseverance, as well as her own experience of over 25 years with Infosys.

Singapore, the Lion City, is one of the freest economies in the world. It presents many opportunities to global corporations. Our leader and head of our Singapore operations, Abhinav Agnihotri, speaks about the opportunities presented by the city state.

Infosys BPM continues to be a global leader in digital transformation initiatives. In this podcast, our AVP and business head of BPM Analytics, Ravishankar, sheds some light on why Infosys BPM continues to lead in this space.

It’s known that over 50% of RPA projects fail to meet their objectives due to lack of well-planned support and maintenance. Lack of support and maintenance pull bots out of production constantly. With the health of digital bots in mind, Infosys BPM developed its in-house monitoring tool called EAGLE. In this podcast, our Head of Technology Solutions Group Gopal D Kulkarni discusses the importance of predictive support and maintenance at scale and the EAGLE monitoring tool.

How will digital transformation accelerate the banking sector? If you have been hearing about “banking as a service” and the slow decline of branch-bound banking, then please tune in. This podcast has our digital finance services expert talking about banking in 2021 and beyond.