Infosys BPM Podcasts

Revenue leakage is a major pain point for most organizations. There are a lot of reasons for revenue leakage. In this podcast, Anand discusses the causes and solutions of revenue leakage in the context of a telecom client.

When we hear about Costa Rica, we are immediately reminded of its biodiversity, beaches, and its verdant nature. But these aspects are no longer its only highlights. Costa Rica is the preferred offshoring destination for large companies and is effectively exporting IT services to North America, Asia, and Europe.

Leaders can and should be effective coaches. A coach should focus on the end goals, and a goal without a plan is just a dream. Coaching is all about collaboratively defining the end results. Listen to Clifford Mohan Pai, our VP & Head of Employee Relations, talk about leaders as coaches.

In the New Normal, Infosys BPM enabled its workforce to do their jobs with more autonomy and in new ways. Workforce management became even more human-centric, bringing a stronger focus on empathy, care, and wellbeing at work with digitization at the core of it all.

Social media does play a vital role in how a company goes about   its change management decisions – it can be a catalyst facilitating better and   faster change management. Change management requires a transformation in   employee behaviour as well – whether it’s about adopting new values or   working in tandem with a new leader’s vision. Social media also helps leaders   and employees recognize and reward each other.

Live Enterprise is a scaffolding and structure that strengthens an organization’s digital capabilities to address five key dimensions. Hari talks about these dimensions, as applied to Business Process Management. They are

At Infosys BPM, human-ware enablement is all about "best of people and domain capabilities blended with best of technology to deliver services, co-creating business value and enhanced customer experience".  We intend to augment business value with digital solutions in business   processes, through human-ware.

This Finance ESG podcast highlights the role of finance organizations and CFO offices in the context of environmental, social, and governance (ESG) strategies as CFOs are responsible for translating corporate vision in the finance operating model to ensure ESG implementation. It is critical to develop ESG plans through the lens of business and strategy to ensure that all ESG initiatives contribute to mutual and sustainable growth for the company and communities at large

Humor is a tool that leaders can use to inspire and engage with employees. Humor at the workplace has the following benefits:

In this podcast, Mamta talks about the benefits of humor at the workplace.

Organizations are moving from a role-based system to a skill-based system. This is quite advantageous in the following ways:

• Skills help develop employees’ capabilities further and result in greater customer satisfaction.

• Skill-based orgs behave more like a Live Enterprise

• Higher proficiency attract better pay for the employees