Infosys BPM Podcasts

Nudge is an established concept in behavioral sciences. Through nudge, we are essentially “designing choices”, which is called choice architecture. In this podcast, Emma talks about:

• Taking advantage of nudge to influence success

• Using nudge for an effective change management strategy

• Developing nudge as a strategic management tool

Evolving with the changing times of today is one of the most important things corporate leaders should care about. In this podcast, our Philippines head Ayhee talks about:

• Developing and sustaining the right focus

• Creating a suitable work environment for the teams

• Building the right teams

Thanks to the power of digital banking in a pandemic hit world, many consumers have never actually visited a bank branch in the last 18 months.

• From being able to access everyday banking functions via a computer or a smart phone to cashless, cardless checkouts at groceries and supermarkets, is true digital banking finally a reality?

• But what exactly is “digital banking” and how does it differ from online banking?

This podcast has our digital banking expert talking about these and much more.

Client experience and employee experience are like two sides of a coin. This podcast discusses the key aspects of both.

How important is collaboration and diversity in corporate leadership? Many leaders have demonstrated the importance of these concepts throughout the years. In this podcast, one of our women leaders, Uma Sankar discusses the importance of collaborative leadership.

Big picture thinking:Leaders should possess the ability to see the long-term picture.

Adaptability: Leaders must be able to keep calm and quickly change course as needed.

Clear communication:Leaders must be able to articulate well and keep the conversations structured and focused.

Telecom fraud risk is becoming greater every day. We have seen several fraud trends in the recent past. The podcast discusses the following key aspects:

Are bots alone capable of automating a complex business process? It may sound like a feasible option, but in practical sense, bots require human intervention to complete most business process steps. In his third podcast, Gopal Kulkarni, the head of Technology Solutions Group at Infosys BPM gives in-depth idea into the human-bot collaboration aspect.

• Automation of a majority of jobs is inevitable, but human intervention will always be valuable.

• Newer jobs will be created along with employee reskilling, to ensure continued delivery of superior customer experience.

• Two categories of automation are unassisted and assisted automation.

The COVID-19 pandemic has had a significant impact on the area of customer experience. One of the most impacted industries due to this has been the e-commerce industry, which has seen a substantial increase in sales, especially in the US. In this podcast, Shyam Rao talks about the evolution of customer experience, the pandemic’s influence on it, and how has Infosys BPM responded to it, specifically in eCommerce.

Retail and CPG was an industry that was hit hard by the COVID-19 global pandemic. But the recovery in the industry and the innovative digital transformation initiatives have helped companies globally. In this podcast, our AVP Sreekant Natarajan talks about the pandemic’s effect on the industry and the digital transformation initiatives that empowered recovery.

In this podcast, one of our eminent women leaders Srimathi K Swamy discusses how the corporate leadership is influenced by diversity and perseverance, as well as her own experience of over 25 years with Infosys.