Ingaged by Ingage

On this episode of Ingaged, Pam Torrey talks with Eric Brown, Director of Contractor Engagement at CertainTeed, about how smart exterior-product companies scale by prioritizing business outcomes over shiny tools. Learn how CertainTeed captures job-site feedback, vets vendors, and helps $3–10 million roofing dealers grow without losing their edge. Packed with insights for anyone tempted to buy before they build their process.

What really happens after the busy season ends? In this episode, we sit down with a seasoned sales leader from Tony Hoty Training and Consulting to unpack how top-performing teams use feedback, not just numbers, to drive performance.

From separating opinion from insight to creating a culture of trust and coaching, we explore how to turn seasonal slowdowns into strategic resets. Whether you manage one rep or an entire salesforce, you will walk away with practical tools for making feedback actionable, building stronger teams and driving consistent growth.

As summer winds down, it’s game time for sales teams in the home improvement world—and no one knows how to finish strong like Tim Musch.

In this episode of the InGaged Podcast, Tim shares insights from his decades in the industry to help sales managers and business owners prioritize what matters most heading into fall. We dig into how homeowner buying behavior is evolving, why some reps still resist new tools, and what processes can quietly make or break your year-end numbers.

Whether you’re managing a team or running the whole show, Tim’s advice will help you tighten your strategy and stay one step ahead.

On this episode of the Ingaged Podcast, Pam Torrey sits down with John Hicks, Account Executive at Dave Yoho Associates, to explore how to build a culture of accountability within a home improvement sales team. Discover why accountability isn’t just about performance numbers—it strengthens trust, culture, and customer experience across the business. Plus, learn how this mindset ties into the upcoming Growth Mastery Summit in October.

What does it take to build a thriving home improvement business with a rock-solid culture? In this special episode of the Ingaged Podcast, we’re sharing an exclusive replay of the keynote conversation between two industry titans—Brian Gottlieb, founder of Tundraland, and Dean Curtis, CEO of Ingage—from our digital Summer Summit.

Brian and Dean pull back the curtain on the principles and strategies that drive sustainable growth in home services. From cultivating leadership and clarity in your company culture to scaling operations with purpose, this episode is packed with insights that sales managers, business owners and franchise leaders won’t want to miss.

Whether you’re leading a national brand or building your dream team, this is your blueprint for long-term success.

Financial health isn’t just a line on a spreadsheet—it’s the backbone of every successful business. In this insightful episode, Ingage teams up with Justin Hatcher, Chief Customer Officer at 1&Fund, to help business owners and financial leaders take charge of their company’s financial future. Whether you’re operating on razor-thin margins or gearing up for major growth, Justin shares practical tools and real-world strategies to help you assess, protect, and elevate your financial game. From identifying hidden red flags to exploring funding solutions that actually fit your goals, this conversation delivers the clarity and confidence you need to move forward. You’ll learn: • How to quickly assess your company’s financial health • The early warning signs of trouble—and how to address them • Smart funding options for every growth stage • How to build a financial action plan that optimizes cash flow and creditworthiness Walk away with a roadmap to sustainable growth and a sharper understanding of what your business really needs to thrive.

In this episode of the Ingaged Podcast, host Pam Torrey sits down with industry expert Jennifer Lau-Hatcher to unpack how financing is shaping the home improvement landscape in 2025. With a front-row seat to what’s working (and what’s not) across contractor teams nationwide, Jenn breaks down the evolving mindset of homeowners, how top-performing contractors are turning financing into a competitive edge, and why it’s time to move beyond viewing it as “just a payment option.” Whether you’re seeing shifts in customer behavior or wondering how to better position financing in your sales process, this conversation delivers insights you can put to work right away—plus, the one trend Jenn says you can’t ignore this summer.

In this episode of the Ingaged Podcast, host Pam Torrey sits down with CEO Dean Curtis to pull back the curtain on the first-ever Ingage Sales Summer Summit happening June 26. They discuss why now is the perfect time for a virtual event focused on real solutions for home improvement sales teams, who should attend, and how this one-day, high-impact summit stands apart from typical webinars. Hear sneak peeks on can’t-miss sessions from legends like Brian Gottlieb, presentation guru Nick Pacula, and branding expert Patrick Carr—plus get Dean’s advice on what one mindset shift could make all the difference for your business.

https://info.ingage.io/2025-summer-summit-rsvp

In Season 3, Episode 5 of the Ingaged Podcast, host Pam Torrey sits down with Adam Bensman, founder of the Roofing & Solar Reform Alliance (RSRA) and a leading voice in the world of roofing sales. With years of hands-on experience training thousands of sales reps and leaders, Adam brings a wealth of no-nonsense, practical wisdom to the table.

In this episode, we explore:

✅ How Adam got started in roofing and built RSRA

✅ The mindset shifts that separate top performers from the rest

✅ What makes a roofing presentation actually effective

✅ How to get veteran reps to buy into a consistent sales process

✅ Real-world objection handling techniques

✅ Where the roofing sales industry is headed next

✅ One game-changing tip for leaders in 2025

Whether you’re a sales manager, business owner, or a rep looking to close more deals, this episode is packed with high-impact strategies you can start using today.

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Sales decks aren’t dead—they’re just overdue for a glow-up. In this episode of the Ingaged Podcast, Pam sits down with Nick Pacula from Creative Mind Concepts to talk about what makes a sales presentation truly effective in today’s world.

Nick shares his journey into building killer marketing materials, the most common mistakes companies make with their decks, and how to get even your most old-school reps to buy into using them. Whether you’re pitching at the kitchen table or on a Zoom call, this episode is packed with tips to help your presentations connect, convert and stand out.

Bonus: Nick drops an underrated best practice every sales team should steal.