Greg Carmichael entered the banking industry as a mid-career technology executive, and that’s shaped his perspective on the challenges facing banks today. “Financial services was ripe for the opportunity to use technology different to change the business model,” he says. On the ABA Banking Journal Podcast, Carmichael — the chairman and CEO of Fifth Third Bancorp in Cincinnati — discusses:

• The strategic investments that Fifth Third has made to enhance its ability to serve its customers and improve its operations
• His “buy-partner-build” approach to innovation
• Creative products designed to help millennials pay down student debt and help consumers understand their own spending patterns
• Fifth Third’s Express Banking product, which is designed to help the unbanked access banking services in a safe and convenient way