Welcome to Insurance Covered, the podcast that covers everything insurance.

In this episode, Peter Mansfield is joined by Heidi McCormack, CEO at Emerald Life, to discuss the importance of diversity and inclusion in the insurance industry, focusing on the unique challenges faced by underrepresented groups, particularly the LGBTQ+ community. Heidi shares her journey from working in Russia to co-founding Emerald Life, an insurance company dedicated to addressing the needs of diverse populations. They explore the barriers to insurance uptake, the discriminatory practices within the industry, and the innovative steps Emerald Life is taking to create inclusive products and services. The discussion also touches on the importance of feedback and continuous improvement in serving their customer base. In this conversation, Peter Mansfield and Heidi McCormack discuss the evolving landscape of community and inclusion within the insurance industry, emphasizing the importance of diversity, addressing unconscious bias, and the future of insurance products. They explore how businesses can champion equity and the necessity of compassion in customer interactions.

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keywords insurance, diversity, inclusion, LGBTQ+, underinsurance

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