Why is internal communication important during an organisational crisis?

Rachel welcomes Alison Arnot to the Candid Comms podcast. 

Alison is an award-winning consultant, trainer, speaker and author with over 25 years' experience in PR, internal communication and crisis communication.

Based in Scotland and working globally, she is a specialist in internal crisis communication preparedness and training, and author of Internal Communication in Times of Crisis: How to secure employee trust, support and advocacy in crisis situations.

During this interview, Rachel and Alison discuss what crisis comms is, how to reduce harm and the crucial role of internal communication.

Full show notes can be found at www.allthingsic.com/podcast

Rachel has written two books. Internal Communication Strategy: design, develop and transform your organizational communication is out now.

You can order it via your favourite bookstore or find it online including Amazon (affiliate link), Waterstones, Barnes & Noble and Foyles. Or see the All Things IC website to order a signed limited edition.

Her upcoming book, Successful Change Communication: how to inform, involve and inspire employees, will be published by Kogan Page in 2026. It is available to pre-order today from your favourite bookshop. 

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All show notes: allthingsic.com/podcast.

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Rachel Miller,