Robb and Josh welcome special guest Guido Baratta, Chief Design Officer for icon incar. A lifelong student and teacher of design, Guido shares insights into the world of automotive UX. The three discuss the ways AI will change our relationship to transportation and why cars might soon just be one of many robots in our lives.

Robb and Josh discuss the work of conversational designers as generative AI continues to reshape the world.

Robb and Josh welcome special guest Jesse James Garrett, legendary information architect and sought-after executive leadership coach. The three discuss the need for experience design in AI and how to get designers to the table.

Robb and Josh talk about the changing nature of experience design as conversational AI becomes a fundamental part of the technology we encounter daily.

Robb and Josh welcome special guest Greg Vert, a leader in Deloitte Consulting LLP’s Human Capital practice. Topics include digital transformation at enterprise level, the impact of ChatGPT on AI adoption, and the wisdom of starting automation journeys internally.

Robb and Josh talk about the elevated levels of risk and experimentation required to move hyperautomation forward.

Robb and Josh talk about the ways conversational AI can transcend our app-cluttered professional and personal lives—bringing us closer to technology by obscuring the messiness happening behind the scenes.

Robb and Josh talk about the ways generative AI and hyperautomation might change the way we think about productivity and our relationship to work.

Microsoft 365’s new workplace analytics joins a handful of invasive surveillance apps, trading trust for a potential boost in productivity.

When an old coffee grinder stops working properly, it endears itself to the author by seemingly trying to get itself going again—revving its motor as he continually presses the start button until it gets back up to regular grinding speed. This affords a potent little design lesson: sometimes a product’s shortcomings create opportunities to bond with a user.

In the case of conversational design, a chatbot or intelligent digital worker (IDW) can make overt attempts to solve problems outside its abilities, just to let a customer know that it’s trying its best to help. Even though the IDW can’t deliver the desired outcome, before it passes the interaction on to a human agent, it can create an enduring sense of empathy that will carry forward