Is customer service becoming a dying art?The over reliance on chatbots and these ‘automated messages’ has a lot of people around the country pulling their hair out.Bill Walsh is one of those people, and joins Andrea to discuss his experience with Aer Lingus…Also joining to discuss is Presenter of the Home Show on Newstalk Sinead Ryan, Newstalk’s Tech Correspondent Jess Kelly and more.

Is customer service becoming a dying art? The over reliance on chatbots and these ‘automated messages’ has a lot of people around the country pulling their hair out. Bill Walsh is one of those people, and joins Andrea to discuss his experience with Aer Lingus… Also joining to discuss is Presenter of the Home Show on Newstalk Sinead Ryan, Newstalk’s Tech Correspondent Jess Kelly and more.

Is customer service dead?

Andrea Gilligan invites callers to have their say on the topics of the day - get in touch by emailing <a href="mailto:lunchtimelive@newstalk.com" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable">lunchtimelive@newstalk.com</a>

Listen and subscribe to Lunchtime Live Highlights on Apple Podcasts and Spotify.

Download, listen and subscribe on the Newstalk App.   

You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

Society & Culture

Andrea Gilligan invites callers to have their say on the topics of the day - get in touch by emailing lunchtimelive@newstalk.com Listen and subscribe to Lunchtime Live Highlights on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App. You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

Andrea Gilligan invites callers to have their&nbsp;say on the topics of the day - get in touch by emailing&nbsp;<a href="mailto:lunchtimelive@newstalk.com" rel="noopener noreferrer">lunchtimelive@newstalk.com</a>

Listen and subscribe to Lunchtime Live Highlights&nbsp;on Apple Podcasts and Spotify.

Download, listen and subscribe on the Newstalk App.&nbsp;&nbsp; 

You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

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