Is customer service becoming a dying art?The over reliance on chatbots and these ‘automated messages’ has a lot of people around the country pulling their hair out.Bill Walsh is one of those people, and joins Andrea to discuss his experience with Aer Lingus…Also joining to discuss is Presenter of the Home Show on Newstalk Sinead Ryan, Newstalk’s Tech Correspondent Jess Kelly and more.

Is customer service becoming a dying art? The over reliance on chatbots and these ‘automated messages’ has a lot of people around the country pulling their hair out. Bill Walsh is one of those people, and joins Andrea to discuss his experience with Aer Lingus… Also joining to discuss is Presenter of the Home Show on Newstalk Sinead Ryan, Newstalk’s Tech Correspondent Jess Kelly and more.

Is customer service dead?

Andrea Gilligan invites callers to have their&nbsp;say on the topics of the day - get in touch by emailing&nbsp;<a target="_blank" rel="noopener noreferrer" href="mailto:lunchtimelive@newstalk.com">lunchtimelive@newstalk.com</a> Listen and subscribe to Lunchtime Live&nbsp;on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App.CONVERSATION THAT COUNTS | Ireland’s national independent talk station for news, sport, analysis and entertainmentListen to Newstalk at&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="http://newstalk.com/listenlive">http://newstalk.com/listenlive</a>&nbsp;| Download the GoLoud app now, the new home for Newstalk

Society & Culture

Andrea Gilligan invites callers to have their say on the topics of the day - get in touch by emailing lunchtimelive@newstalk.com Listen and subscribe to Lunchtime Live on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App. CONVERSATION THAT COUNTS | Ireland’s national independent talk station for news, sport, analysis and entertainment Listen to Newstalk at http://newstalk.com/listenlive | Download the GoLoud app now, the new home for Newstalk

Andrea Gilligan invites callers to have their&nbsp;say on the topics of the day - get in touch by emailing&nbsp;<a href="mailto:lunchtimelive@newstalk.com" rel="noopener noreferrer">lunchtimelive@newstalk.com</a> Listen and subscribe to Lunchtime Live&nbsp;on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App.CONVERSATION THAT COUNTS | Ireland’s national independent talk station for news, sport, analysis and entertainmentListen to Newstalk at&nbsp;<a href="http://newstalk.com/listenlive" rel="noopener noreferrer">http://newstalk.com/listenlive</a>&nbsp;| Download the GoLoud app now, the new home for Newstalk

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