Different narratives have formed around the question of - ‘How does Customer Success contribute to the overall success of a business?’

 But, the depth of the insights & knowledge that the CS team has from having access to different touchpoints of the end users experiencing the product is invaluable to planning and mapping out the next steps for the company's growth.

In this unchurned conversation, we bring in Chris Hicken, Co-founder & CEO of 'nuffsaid to chat with Josh about

• Role of different tiers of mentors in career advancement
• Focusing on the work that matters
• What lies in the future of CS
• Metric that gauges the success of those actively involved in CS
• Who takes responsibility for the Product-Market fit?
• Orientation of Product-led growth and Customer-led growth businesses

“The CS executives can & should score the quality of the experience delivered at each point. They should own the product-market fit scorecard for the business" - Chris Hicken

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About Chris Hicken
Chris is the Co-founder & CEO of 'nuffsaid. He has 15 years of experience in B2B software as a leader, investor, advisor, and board member. He spent 8 years as President & COO of User Testing becoming an expert in creating great experiences.

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Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter. 

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