Mika Newton and Dr. Nigam Shah explore whether healthcare technology and AI are addressing the right problems. They discuss the tendency to focus on easy solutions like using language models to respond to patient messages, which may not save time as expected. The conversation highlights the need to redefine goals and use AI for innovative approaches rather than just replicating existing tasks done by humans. They emphasize increasing access and efficiency in healthcare, like using AI for triaging patients and educational interactions, which can free up resources and potentially double service capacity.