The Brian Lehrer Show

Is 'Ma'am' Still Polite?

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Janelle Davis, senior producer at 60 Minutes/CBS News, formerly with CNN, discusses the polarizing nature of the word “ma'am" as listeners call in to weigh in whether it's polite, insulting, and what better alternatives there might be.

"How 'ma'am' went from being a respectful word for some -- but polarizing for others" (CNN, 3/12/23)

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