John Frazier is the Fixed Operations Director of Louisville Chrysler Dodge Jeep Ram. Ryker Salazar is a shop foreman at Louisville Chrysler Dodge Jeep Ram.

Today, John and Ryker bring a wealth of experience and insights, having worked together to revitalize a struggling Dodge dealership through rigorous training, mentorship, and leadership overhaul. We'll talk about the challenges they faced, like a massive backlog of repairs, low employee morale, and the negative impact of a disorganized shop on customer satisfaction. 

They share inspiring stories of fresh recruits who quickly transformed into capable mechanics under their guidance and the importance of placing employees in roles they are passionate about. We'll also delve into the critical importance of building a positive work culture, the role of transparency and networking on platforms like LinkedIn, and the future of fixed operations in an ever-evolving industry.

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Takeaways

Quote

“You have to be okay with knowing it's gonna get really uncomfortable and hard for a while.” -John Frazier

"It helps when you kind of know what's breaking and what's wrong.” -Ryker Salazar​​

Connect:

John Frazier

LinkedIn: www.linkedin.com/in/johnfraz

Website: www.louisvillecdjr.com

Ryker Salazar

LinkedIn: www.linkedin.com/in/ryker-salazar-a49286187

Website: www.louisvillecdjr.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com