Squirrel and Jeffrey trade stories about tech organisations who are effectively improving incrementally -- and examples of those who are just doing and not learning. Rother's Coaching Kata and Torres's Opportunity Solution Tree prove helpful in illustrating how to shift to this mindset.

SHOW LINKS:

- What is kaizen? : https://www.kaizen.com/what-is-kaizen

- Plan-Do-Check-Act: https://deming.org/explore/pdsa/

- Opportunity Solution Tree: https://www.productplan.com/glossary/opportunity-solution-tree/

- The Toyota Kata: http://www-personal.umich.edu/~mrother/Homepage.html

- Coaching Kata: http://www-personal.umich.edu/~mrother/The_Coaching_Kata.html

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