In the sphere of public safety, we often overlook the crucial role of those people who answer 911 calls, gather necessary information, and relay it to law enforcement personnel. There's a vast amount of unseen work, and more often than not, the circumstances are filled with high stress.

Carbyne, a leader in cloud-native emergency call management, in partnership with NENA: The 9-1-1 Association, recently announced the groundbreaking findings of their inaugural "Pulse of 9-1-1 State of the Industry Survey." This first-of-its-kind survey unveils compelling insights into the critical challenges faced by the 9-1-1 call center staff.

In this episode of the Policing Matters podcast, host Jim Dudley speaks with Karima Holmes, MPA, vice president of public safety at Carbyne about the survey's results. Karima Holmes has served as executive director at emergency communications centers (ECC) across the U.S. where she overhauled technical infrastructure and critical public safety programs. Holmes has also leveraged her industry experience to establish partnerships with local, federal and international public safety and homeland security response agencies.

This episode of the Policing Matters podcast is sponsored by OfficerStore. Learn more about getting the gear you need at prices you can afford by visiting OfficerStore.com.