Kaylee Felio is the sales and marketing manager for PartsEdge, a powerful tool to maximize the potential of parts managers through technology and a touch of consulting. Through her 7 ebooks, Kaylee is helping parts managers with the key areas that they should focus on to be more profitable and to increase their level of service to customers.

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What Ted and Kaylee discuss in this episode:

04:19 - Kaylee shares some of the exciting innovations she is seeing and hearing about throughout the industry that is helping grow fixed operations within stores and creating new synergies across technicians, service advisors, and parts advisors.

05:15 - When employees know what they are supposed to do, that helps improve culture and encourages top talent to stay and give their best to the organization. Quality of life is very important to the new and emerging generation of workers which means that money won't solve all problems for them.

07:22 - Once you've established a healthy working environment, it's important to share that culture with the outside world, showcasing what makes your store different than any of your competitors.

10:28 - Counseling with employees is a great strength for today's leaders. The majority of the time, employees have the solutions to the problems the dealership faces, it's just a matter of including your team in the process of solving those problems.

Listen to the full episode featuring Kaylee Felio for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Kaylee Felio!

1. Connect with Kaylee on Linkedin

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement