Today and tomorrow I'm talking to Martin Rolfe, chief executive of NATS – formerly National Air Traffic Services – about the work air-traffic controllers do to keep the skies safe for passengers and crew. He also tackles the systems failure on Bank Holiday Monday, and warns that technical issues are an inevitability in an industry as complex as aviation.

This podcast is free, as is Independent Travel's weekly newsletter. Sign up here to get it delivered to your inbox.

Hosted on Acast. See acast.com/privacy for more information.