Kern Beare is the author of the book, Difficult Conversations, the Art and Science of Working Together. He shares strategies to help us have more productive dialogues and to resolve differences when it matters most. Whether in relationship, work, or political conversations, he discusses the importance of dropping our egos, letting go of feeling like we need to be right all the time, deep listening to truly understand the other, and seeing beyond our own stories. Understanding our implicit triggers and underlying ’stories’ can help us to be more self-aware when we’re in the heat of a difficult discussion or, as he says, about to ‘flip our lid.'