This week we are visiting David Avrin, author of five books, including his latest release, "Why Customers Leave and How to Win Them Back."

We will discuss the customer experience and how it is different than customer service.

This week we are visiting David Avrin, author of five books, including his latest release, "Why Customers Leave and How to Win Them Back." We will discuss the customer experience and how it is different than customer service.

Know Your Influence - The Customer Experience

Our show expands, in depth, the philosophies in our book series, The I in Team Series. We discuss finding one’s own influence, using that influence in their life with their various teams, and building teams around them that enhance and positively increase influence. We hope to show you that you are important to the teams you influence and that by understanding your unique influence you will be able to positively contribute to the world around you. Your influence is the single greatest responsibility you have. We cover looking at our foundations, understanding our shortcomings, being a team member, and leading with influence.
We accomplish this goal by first laying a foundation for our philosophy and then building on that through interactions with guests that reinforce the lessons we wish to teach others.

Business

Our show expands, in depth, the philosophies in our book series, The I in Team Series. We discuss finding one’s own influence, using that influence in their life with their various teams, and building teams around them that enhance and positively increase influence. We hope to show you that you are important to the teams you influence and that by understanding your unique influence you will be able to positively contribute to the world around you. Your influence is the single greatest responsibility you have. We cover looking at our foundations, understanding our shortcomings, being a team member, and leading with influence. We accomplish this goal by first laying a foundation for our philosophy and then building on that through interactions with guests that reinforce the lessons we wish to teach others.

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Know Your Influence - The Customer Experience

Know Your Influence - The Customer Experience

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